Job Description

Optum NV is seeking a RN Manager Clinical Operations to join our team in Las Vegas, NV. Optum is a clinician-led care organization that is changing the way clinicians work and live.As a member of the Optum Care Delivery team, youxe2x80x99ll be an integral part of our vision to make healthcare better for everyone.At Optum, youxe2x80x99ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, youxe2x80x99ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.Southwest Medical, part of OptumCare, is a multi-specialty group of physicians, Nurse Practitioners, and Physician Assistants consisting of over 300 providers, 21 medical health centers including six urgent care clinics, four convenient care centers, two lifestyle centers catering to older adults, an outpatient surgery center, home health, hospice and palliative care services, plus E-visits and online options via Now Clinic telemedicine technology. Southwest Medical offers patients compassion, innovation, and quality care throughout southern Nevada. Southwest Medical is headquartered in the greater Las Vegas, NV area.***Adult Medicine / Geriatric experience highly preferred! If you have a passion for the senior population this is this is a great opportunity for you! This position is located at South Eastern Ave**Position in this function receives direction from Managerial Team. Gives direction to clinical support staff members of designated Primary Care Teams. Provide leadership and promote collaboration with internal and external team members. Works cooperatively with primary care team(s) and support staff to provide direct patient care. Provides clinical expertise and mentoring for clinical staff. Supports the overall vision of patient center medical home by achieving a positive balance of healthcare, cost outcomes and patient satisfaction on specific teams. Accountable for the patient experience through the system. Ensures appropriate standards of care are implemented and in compliance with all state and federal regulations, standards of practice, corporate policies and procedures.Primary Responsibilities:

• Consciously create a workplace culture that is consistent with the overall organizations and that emphasizes the identified mission, vision, guiding principles, and values of the organization
• Provide direct patient care with exemplary customer service to internal and external customers. Duties included but not limited to triage / screening patients; patient ancillary visits (injection, wound care); patient education; shared medical appointments; follow up in the office or by telephone with patients for medical management of health condition
• Coordination of patient care under the guidance of the primary care provider (hospital transfer, blood transfusion, PICC line, urgent or emergent referral, chemotherapy coordination, IV therapy, patient centered form completion), act as liaison in person or by telephone for health plan, case management activities, home health and disease management
• Manages back office patient flow in collaboration with providers and support staff. Ensure staffing is maintained, resources are allocated adequately to meet the team(s) need to function efficiently and effectively. Communicate daily task assignments, staffing changes or shift in work requirements to help the team(s) complete work accurately and on time. Coach, mentor, and develop staff, including new employee onboarding, performance management and disciplinary action if needed
• Ensure staff and clinical operations meet audit and regulatory compliance, assist in the capture and analysis of data related to department, quality measures, policies and procedures, state and federal regulations, and / or standards of care. (i.e. PCMH, A3/tier Reporting, Monthly Audits, Visit Closure Audits, Quarterly Back Office Audits)
• Develop and implement patient centered treatment plans (Coumadin, Diabetic Insulin; Hypertension) under the guidance of the primary care provider
• Maintain, facilitate and promote primary care department protocols, processes, policies and standards to include but not limited to the following: Standard Rooming, 5S
• Exam rooms, Daily Huddles, New and Existing patient management, Medication Refills, Pathology Specimens, Radiology Procedures, and other Specialty specific protocols as signed by department head or designee
• Prepare reports and manages assigned projects related to the team(s) to include but not limited: Automated Referral, Tasking, Ancillary, Huddles, Staff time away from work (PTO, Sick, Training, etc.), Staff job assignment and Scheduling
• Subject matter expert to include but not limited to Automated Referrals, Touchworks and IDX

Youxe2x80x99ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• Current, unrestricted NV RN license or temporary NV RN license with the ability to obtain permanent NV RN license upon expiration of temporary NV RN license
• Current CPR / BLS
• 3+ years of relevant nursing experience
• 3+ years of progressive management in healthcare
• Proficient in all Microsoft Products (Word, Excel and Outlook)
• Proven ability to perform clinical skills of assessment, triage, invasive processes and emergency care

Preferred Qualifications:

• Bachelorxe2x80x99s degree
• Adult / Geriatric experience
• Experience in EMR
• Subject matter expert to include but not limited to Automated IDX, Automated referrals, Touchworks
• Bilingual Spanish

Nevada Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youxe2x80x99ll find a far-reaching choice of benefits and incentives.Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group