Job Description

Job Summary

Primary Care Phone Triage.

Telephone triage nurses are registered nurses who administer care via telehealth services. Typically, this means speaking to patients over the phone, providing them with medical advice, evaluating and assessing their symptoms and consulting with physicians as needed.

Responsible and accountable for the overall nursing care management of an assigned group of patients. Collaborates with the Nurse Manager and other members of the health care team to achieve optimal patient outcomes. Uses clinical judgment skills to diagnose and treat the patient\'s responses to actual or potential health conditions. Assesses, monitors, detects, plans, and takes appropriate action to prevent potential physiological complications associated with specific health problems and / or medical treatment.

Essential Functions

• Assesses and monitors the overall needs of patients / family. Documents nursing care / teaching consistent with documentation guidelines. Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
• Develops / maintains an individualized patient plan of care with the patient and consistent with patient / family changing needs / goals, reflecting the full scope of practice. Delivers care in a manner that is culturally sensitive and preserves patient autonomy, dignity and rights.
• Articulates the professional nursing role to the patient, family and health team members. Communicates with other members of the health care team, including triage of incoming calls, in order to ensure continuity and coordination of care. Acts as a patient / family advocate.
• Initiates patient discharge planning at time of patient contact and facilitates a smooth transition to the next point of service / home.
• Identifies, facilitates, and evaluates outcomes of nursing care for an individual patient or group of patients. Evaluates patients\' and family educational needs; develops and implements appropriate teaching strategies or makes appropriate referrals.
• Provides evidence-based nursing care consistent with the plan of care, guidelines of care, physician orders, and in accordance with health system policies, procedures, and ANA / regulatory standards.
• Demonstrates a high standard of moral and ethical behavior. Formulates decisions and actions based on ethical principles, using the ANA Code of Ethics for Nurses to guide practice. Advocates for privacy, confidentiality and security of patient, staff and organization data.
• Assumes an autonomous leadership role and delegates appropriately to support staff to facilitate safe, quality patient care in a cost-effective manner. Participates in ongoing process improvement activities through the application of clinical paths, QI processes, and other related activities.

Qualifications

• Required Associate\'s Degree Nursing
• Required Bachelor\'s Degree Bachelors of Science in Nursing must be obtained within 5 years

• LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire required
• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required
• CRT-Adv Cardiovascular Life Support (ACLS) - AHA American Heart Association WITHIN 90 DAYS
• CRT-Pediatric Adv Life Support (PALS) - AHA American Heart Association 180 Days required
• CRT-Respiratory Therapist Registry - NBRC National Board for Respiratory Care

90 Days preferred

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 50 lbs
• Waist to Waist > 5 lbs: Seldom up to 50 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 5 lbs
• Bilateral Carry > 5 lbs: Seldom up to 25 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Occasionally up to 25 lbs
• Pulling Force > 5 lbs: Occasionally up to 20 lbs
• Sitting: Occasionally
• Standing: Frequently
• Walking: Frequently
• Forward Bend - Standing: Occasionally
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Occasionally
• Trunk Rotation - Sitting: Occasionally
• Squat: Seldom
• Stair Climbing: Seldom
• Crawling / Kneeling: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Occasionally
• Handling: Occasionally
• Forceful Grip > 5 lbs: Occasionally
• Forceful Pinch > 2 lbs: Occasionally
• Finger/Hand Dexterity: Frequently
• Visual Acuity \xc2\xb9

[None = No; Seldom = Yes]: Seldom

Primary Location SITE - Sheldon Center - 75 Sheldon Blvd - Grand Rapids

Department Name Community Medicine Clinic - CHMG West

Employment Type Full time

Shift Day (United States of America)

Weekly Scheduled Hours 40

Hours of Work 7:45-5pm

Days Worked Monday-Friday

Weekend Frequency N/A

CURRENT COREWELL HEALTH TEAM MEMBERS \xe2\x80\x93 Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.

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