Job Description

Overview:

Live. Work. Explore. as a part of our

Food and Beverage

team in Rocky Mountain National Park!

Working at the historic Trail Ridge Store & Cafe located high in the Rocky Mountains on Trail Ridge Road - cresting at over 12,000 feet - is a once in a lifetime adventure! Xanterra operates a cafe, coffee bar, and retail store which are open seasonally from late May to mid-October. If you love nature, beautiful scenery, and have a passion for working in hospitality, Rocky Mountain National Park should be your destination.

We're hiring for Rocky Mountain - Food Outlet Assistant Manager to Live. Work. Explore. this summer!

Job Summary:

Assist guests in a courteous and knowledgeable manner, answering questions regarding the park and food & beverage operation. Oversee training, supervising, and support of the Food & Beverage department in Rocky Mountain National Park

The Details:

Position Type: Full-time, Seasonal. There are NO full-time year-round positions available.

Season Dates: Mid-May until mid-October

Pay: $20.35

Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why Rocky Mountain National Park?

We are a welcoming community who work hard, share a passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire in Rocky Mountain National Park, and proud stewards of the park.

Life in Rocky Mountain:

Dormitory-style housing and on-site meals (cafeteria-style) Free Wi-Fi, onsite updated laundry facility, and cable television Employee housing is in the town of Estes Park with good cellphone service Free Town of Estes Park shuttle Small community of coworkers of all ages from all over the country and world

Benefits:

Minimum Essential Coverage (MEC) Plan Paid Sick and Safety Time (PSST) Employee Assistance Program Wellness Program Learning and Development Program

Perks:

Free Rocky Mountain National Park pass Retail, Lodging and Travel Discounts Planned employee trips and activities 15% Verizon service/products discount $350 Referral Bonus Program The adventure of a lifetime!

Responsibilities:
Perform all duties with respect to the Company's Core Values, Mission Statement, and guest service standards. Ensure the highest standards of restaurant service are met for the guests, the company, and the National Park Service. Assist the F&B manager in the day-to-day operation of the cafe, especially in the absence of the F&B Manager. Assist F&B Manager in product ordering, monthly inventories, stock verification, organization, etc. Assist F&B Manager with staff supervision and training as needed. Candidates will be responsible for knowing and working all areas of the cafe, working alongside all food outlet attendants. Communicate with F&B manager and general manager regarding the cafe operation, business needs, staffing, and employee issues. Help with loading and unloading box truck with product needed to run the cafe on a daily basis. Coordinate with F&B manager regarding issues, product needs, merchandising, and training. Ensure all employees receive appropriate training for their position and training is documented appropriately. Provide excellent guest service for all. Greet guests with a smile. Work alongside staff, leading by example, delegate tasks while leading with a positive and professional manner. No task is too small. Comply with ServSafe protocol. Maintain established standards of sanitation throughout the operation. Enforce HACCP food sanitation program for entire facility. Ensure the cleanliness of the dining and service areas. Receive orders and help maintain inventory par levels in the cafe. Keep the cafe clean on a daily basis, which includes but is not limited to sweeping, vacuuming, dusting, polishing, mopping, trash removal. Maximize sales by using menu knowledge and suggestive up-selling techniques. Handle cashier change requests. Verify attendants cash drawers & deposits. Responsible for safe and cash banks. Give accurate helpful information to guests. Alert manager to shrinkage, guest problems and concerns. Assist the F&B manager with scheduling, supervising, and developing cafe personnel. Assist in maintaining proper employee files and assist with evaluations. Work espresso coffee bar, hot line, and food prep as directed by manager. Ensure register areas are routinely cleaned. Communicate with F&B manager and leads, to guarantee appropriate management coverage for every shift. Cover floor management shifts as needed. Ensure all employees receive informal feedback from their supervisor on a regular basis and written evaluations, periodically. Ensure appropriate management coverage for shifts. Cover floor management shifts as needed. Handling complaints & compliments with ease. Make sure the guests' experience is positive. Maintain uniform and appearance standards. Open and close the guest service facilities on time every day. Able to work with minimal supervision, evenings, nights, weekends, and holidays. Perform duties outside the job classification assigned by management along with any other responsibilities deemed necessary. This is a non-tipped position.



Qualifications:
Previous restaurant supervisory and/or management experience essential. Must be ServSafe Certified. Must have knowledge of HACCP. Must understand and enforce FIFO (First In-First Out) procedures. Working knowledge of all positions supervised. Working knowledge of all equipment used within the food and beverage operation. Knowledgeable of procedures and policies used within the food and beverage operation and company. Ability to creatively problem solve and select a course of action. Must be able to remain calm in a high stress environment. Ability to teach and motivate employees to accomplish goals. Ability to organize and prioritize workload and follow-up with specific timelines. Ability to communicate in a positive, efficient manner, and hold individuals accountable for their responsibilities. Must be able to foster cooperation among a diverse workforce. Work well with all staff members. Must be able to remain calm in a high stress environment. Must possess a non-CDL, valid driver's license, and a clean record.

Physical Requirements include:Candidate must be able to work at an altitude of 12,000 feet. Able to stand/walk for a minimum eight to ten hour shift. Frequently lift and carry cartons weighing up to 50 pounds. Must have the ability to walk up and down stairs several times a day. Carry boxes/product up and down stairs several times a day. Must be able to bend down or kneel to stock product frequently during a shift. May need to climb ladders as requested.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.