Job Description

Are you the one we are looking for? We want someone who embodies Hilton Values!
H- Hospitality
I- Integrity
L- Leadership
T- Teamwork
O- Ownership
N- Now

Responsibilities:

• Supervise, schedule, and train Housekeeping staff emphasizing guest relations skills.
• Establish and ensure compliance with Standard Operating Procedures, and departmental policies and liaison with other managers as appropriate.
• Respond to guest requests, inquiries, and complaints with accurate information and with a positive attitude to ensure guest satisfaction.
• Supervise the appropriate selection of rooms, based on guest needs, and instructions as per the Director of Housekeeping.
• Maintain Housekeeping supplies.
• Conducts property inspections at the start of each shift, beginning with the main lobby, guest corridors and elevator landings, and public space.
• Provide constant and consistent communications with other Housekeeping staff and other departments as needed.
• Ability to work well under pressure patiently and tactfully and diplomacy to effectively resolve guest complaints.
• Answer/dispatch calls as received within the Housekeeping office.
• Delegate requests, either from guests or other employees.
• Contact other departments directly for urgent repairs.
• Prepare all daily work assignment sheets for room attendants.
• Coordinates and monitors Room Attendants, Public Area, and Inspectors.
• Updates Inspectors and Room Attendants assignment sheets.
• May require assistance with assigning and distributing uniforms to employees.
• Perform daily key and cell phone control and inventory of all keys and cell phones signed to the Housekeeping department upon arrival and departure of shifts.
• Assist in another area of the department as needed.
• Other duties as assigned.

• 401(k)
• Dental Insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• 8-hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

• Anchorage, AK 99503: Reliably commute or plan to relocate before starting work (Required)

• Cleaning: 1 year (Preferred)