Room Reservations Agent (full Time) The Cosmopolitan
Las Vegas, NV 89109, United States
Job Description
Become one of the stars behind The SHOW and become part of the world\xe2\x80\x99s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE: As a Room Reservations Agent, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Assist guests in the most courteous and efficient manner while responding to guest inquiries or concerns regarding their experience
- Anticipate guest needs and/or engages guest to capture all possible up-sell and cross-sell opportunities to maximize revenue opportunities
- Multi-task while recording guest information into multiple reservation systems, while ensuring maximum data integrity and accuracy
- Work with Quality Coaches and Shift Supervisors to evaluate individual performance and make efforts to improve performance where the need has been indicated
- Assist with guest recovery and escalations
- Secure and process advance deposits when making reservations
- Collaborate with all other departments to ensure a smooth response to guest requests
- High School diploma or equivalent
- One (1) year of related experience
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Job Detail
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Job IdJD4356931
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLas Vegas, NV 89109, United States
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EducationNot mentioned