Job Description

Job Title: Sales Associate

Direct Supervisor: Studio Manager

Status: Hourly

Location: ZIP CODE

COMPANY DESCRIPTION

West Coast Fitness

West Coast Fitness is a leading franchisee of Orangetheory\xc2\xae Fitness with 50+ studios in Los Angeles, San Francisco\xe2\x80\x99s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach \xe2\x80\x93 many of our original teams are still with us today!

Orangetheory\xc2\xae Fitness

Led by highly skilled coaches, each Orangetheory workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX Suspension Training\xc2\xae, free weights, and more. As a heart-rate-based totally-body group workout, OTF combines science, coaching, and technology to guarantee maximum results from the inside out. The result is more energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and MORE confidence, all to deliver you MORE LIFE.

JOB DESCRIPTION

If you consider yourself the \xe2\x80\x9clife of the party,\xe2\x80\x9d someone who can command a room, who\xe2\x80\x99s not afraid to spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales Associate with us! Our SAs are our first responders, the face of each studio, and the ones that keep each of our members coming back with a smile. Though we have high expectations in this sales-heavy role, the focus will always be on member experience. This role is perfect for those with a passion for health and wellness, who love providing top-notch service, and who are goal-oriented. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, as well as retail and concession sales. Through exemplary customer service, Sales Associates are also responsible for helping drive up membership retention, maximizing workout traffic, and maintaining a positive, safe, and fun studio environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Cultivate genuine, experience-focused connections with members and guests, including but not limited to--answering questions, resolving concerns, and ongoing outreach with members and guests regarding membership status
• Ensure a friendly, helpful, and inclusive experience for all members and guests
• Deliver an exceptional and versatile sales and service experience to all members and guests
• Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests
• Maintain accurate records using established OTF sales systems
• Perform telephone inquiries, follow-up calls, and customer care calls
• Host OTF studio tours with prospects and/or fitness program holders
• Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry
• Participate in 1-2 OTF scheduled workouts per week
• Maintain an organized and clean work environment
• Respond immediately to member requests, inquiries, and concerns
• Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms
• Attend and participate in all relevant OTF training programs, events, and meetings
• Establish and maintain an effective referral program
• Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
• Maintain an organized and clean lobby/front desk area
• Process accurate credit card transactions
• Perform follow-up and follow-through activities with all prospective clients
• Respond immediately to member requests, inquiries, and concerns
• Work closely with the Fitness Team to ensure that processes are fulfilled

QUALIFICATIONS

• High-level customer service skills
• Previous sales experience with strong sales prowess (experience working in a sales quota-bearing structure highly preferred)
• Excellent verbal and written communication skills
• Ability to multi-task and excel in a fast-paced environment
• Functional computer skills required \xe2\x80\x93 Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
• Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it\xe2\x80\x99s an attitude)
• High school diploma
• Health and fitness-minded people, highly preferred

BENEFITS

• Competitive hourly wage
• Performance bonuses \xe2\x80\x93 based on weekly, monthly, individual, and team sales goals
• Medical, Dental, and Vision (based on full-time hours)
• 401k (based on full-time hours)
• Access to all Orangetheory classes at any studio nationwide
• Deep discounts on all OTF retail and technology (see now at shoporangetheory.com)
• Opportunities for career growth
• Covid-19 safety and health protocol for a safe work environment
• Monthly team-building events and reward opportunities
• Free AED/CPR certifications
• Huge discount on NASM and AFAA certifications (inquire with management)

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to signal, handle, or feel. The employee must occasionally lift and/or move up to 80 pounds.

AAP/EEO Statement: Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time, including early mornings, nights, weekends, and holidays

Pay: $17/hour + bonus

Orangetheory Fitness