Job Description

SALES DIRECTOR

TownePlace Suites San Antonio, 5014 Prue Road, San Antonio, Texas, United States of America Req #2593

Thursday, September 7, 2023

The Director of Sales at the TownePlace Suites San Antonio Northwest is responsible for the sales and marketing functions of the hotel including soliciting of accounts, nurturing, and growing client relationships, consistently up selling the hotels rooms, meeting, and event space to meet or exceed set sales goals and budget, forecasting group rooms, and the creation of the marketing and business plans and action plans.

Responsibilities:

• Utilize a hands-on approach to be actively involved in maintaining current accounts; as well as securing, qualifying, and following up on leads to book new clients
• Exceed weekly sales activity and productivity goals. Ensure professional and timely written correspondence, proposals, bids, and follow-up
• Passion to motivate others and a willingness to personally demonstrate a successful method of selling beyond goals and expectations
• Solicit new business to ensure all revenue goals are achieved or exceeded within all market segments, as well as meeting room sales
• Identify opportunities, proactively research, analyze, and market prospective clients
• Maintain well documented, accurate, organized, and up-to-date file management system to serve clients and employers in the most expedient, organized, and knowledgeable manner
• Develop strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal skills
• Promptly follow up on all customer needs and inquiries in an efficient and expedient manner
• Develop and maintain knowledge of market trends, competition, and customers
• Assist hotel management with developing and implementing hotel-specific selling strategies
• Responsible for internet prospecting. Dedicates time each day to researching the internet for meetings, conferences, events, and sports groups coming to the area
• Display leadership in guest hospitality
• Exemplify customer service and create a positive example for guest relations
• Interact with guests to obtain feedback on product quality and service levels
• Review sales and guest satisfaction results to identify areas of improvement

• Brand experience preferred
• Experience with Delphi or SalesPro computer systems preferred
• Excellent time management skills
• Strong organizational skills
• Strong customer service orientation and skills
• Must be self-motivated, results-oriented, and exhibit a can do attitude
• Creative problem-solving skills
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the needs of the client and the hotel

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Companys 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New Yorks JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

• Job Family Hotels
• Pay Type Salary
• Job Start Date Thursday, September 7, 2023

MCR Hotels