About us KLEBS Mechanical Inc has a mission of "We\'re There"; whether that is for your residential heating and plumbing needs or a Commercial project that needs our special touch of adding value to the end result. We have locations in Anchorage and the Valley and travel throughout Alaska to assist our clients. Summary of Organizational Role: The SSID Operations Manager is responsible for overseeing the daily operations and work performed by the Commercial & Residential Service Technicians along with members of the Residential and Light Commercial Install team. The SSID Operations Manager will also identify sales leads and communicate them to the Sales & Service Supervisor, Comfort Advisors or sales personnel, figuring costs for service repairs, and following up to ensure a high level of customer satisfaction with services provided. Role is Accountable for:

• Coordinating with the dispatch team to ensure technicians are assigned to jobs that use their experience and skills cost effectively.
• Monitor quality of services provided by technicians for quality, profitability, and customer satisfaction by performing regular audits.
• Assisting service technicians with parts research as needed.
• Providing technical expertise and pricing for proposals on major repairs and retrofits.
• Meeting with customers who have service issues and negotiating prices and service solutions.
• Providing feedback to technicians on performance in the field.
• Ensuring service technicians are following the efficient process for stocking vans with inventory.
• Provide training and technical manuals to technicians on current products sold by the company.
• Follow up with residential and commercial installation and service customers on the sales of Planned Service Agreements or Klebs Care Agreements.
• Assist dispatch team with scheduling service calls while ensuring crews are productive every day.
• Coordinating with the dispatch team on distribution of customer surveys.
• Oversee the Commercial PSA department and ensure processes are followed.
• Review technician performance, productivity, and call back levels and communicate performance issues to the Technician Support & Development Manager and/or the SSID General Manager.
• Perform employee performance reviews of technicians and installers within the SSID with input from employee\xe2\x80\x99s direct supervisors.

Education: AA Degree in Business Management, HVAC or Plumbing Technical Training Certification, or equivalent education and experience demonstrating the ability to successfully accomplish the role. Certification Requirements: Valid Alaska Driver\xe2\x80\x99s License Universal Refrigerant Card (Preferred) Journeyman\xe2\x80\x99s License in Sheet Metal or Plumbing (Preferred) Experience Requirements: Four years experience in the field as an HVAC Technician and completion of certified apprentice or technician educational program (Strongly Preferred). Two years of supervisory experience for an HVAC or Mechanical contracting company (Strongly Preferred). Two years of Service Supervisory or Management experience within a service company (Required). Physical Requirements and Environmental Characteristics:

• Moderate to loud noise and distractions on work site
• Lifting up to 50 lbs.
• Working outside in extreme weather conditions
• Working in confined spaces

Job Type: Full-time Pay: $68,000.00 - $95,000.00 per year Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Anchorage, AK: Relocate before starting work (Required)

Work Location: In person