Job Description

Description:Summary:Ensures internal and external customers experience high quality, friendly and efficient service by providing administrative support for the Security management team. Work with assigned team members to ensure all assigned administrative functions are handled in a timely and efficient manner. Ensure the accuracy of all operating procedures, safety regulations and policies and procedures. Provide outstanding service to our guests with questions and/or concerns.Essential Functions and Responsibilities:

• Compose and type correspondence, memorandums, e-mails, reports and miscellaneous documents; review incoming mail and prepare outgoing mail; file correspondence and other departmental records and reports using the various administrative support software programs of Microsoft Office
• Respond to letters, items of concern, and/or inquiries promptly and politely in accordance with company policies and procedures. Issue involving service disputes above resolution authority are directed to the appropriate member of departmental management
• Maintain the highest level of confidentiality and professionalism; answer non-routine correspondence and assemble confidential and sensitive information
• Interact with all other departments and support departmental staff as well as outside agencies and vendors, in a courteous, appropriate manner
• Schedule appointments with guests and/or department management to ensure issues are addressed in a timely manner
• Attend meetings as required, record the minutes and later type and distribute the meeting minutes
• Schedule and organize complex activities such as meetings, travel and office activities
• Review analysis of activities, costs, operations and forecast data, to determine departmental progress toward stated goals and objectives
• Assist in maintaining good working relationships with various members of the business community (i.e., Nevada Gaming Commission, Police Department, Sheriffs Department, Fire Department, etc.)
• Facilitate the flow of information throughout the property by organizing the results of regularly scheduled meetings with the Security department
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the companys guest service culture standards
• Perform other duties as assigned

Requirements:Qualifications

• Minimum 3 years experience performing same or similar job duties
• Previous experience providing administrative for law enforcement or security preferred
• Must be able to prioritize and work with little direction or supervision
• Strong computer proficiency in MS Word, Excel and PowerPoint
• Strong decision-making ability
• Experience with effective organization and time management involving multiple priorities
• Excellent verbal and written communication skills
• Outstanding guest service skills
• Present a professional appearance
• Ability to effectively communicate in small and large group situations, as well as one-on-one
• Ability to communicate effectively in English, both written and verbal
• Must be at least 21 years of age
• High school diploma or equivalent
• College degree preferred
• Ability to obtain and maintain all work cards as required by the company
• Must be able to verify right to work in the United States

Work Cards

• Nevada Gaming
• Alcohol Awareness

Physical Requirements

• Sit at a desk or table and work on a computer (more than 75% of the time)
• Occasionally lift, carry, push, pull or otherwise move objects weighing up to 15 pounds.
• Work for sustained periods of time maintaining concentrated attention to detail.
• Communicate via radios
• Work for sustained periods of time maintaining concentrated attention to detail.
• Use tools or equipment requiring a high degree of dexterity up to 100% of the time.
• Vision, hearing, speaking and literacy (critical).
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Communicate via radios

Work Environment Potential Conditions

• Indoor and outdoor
• Smoky and noisy

DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Golden Entertainment