Job Description

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Job Summary:

Protects the assets of the company and provides a safe environment for employees and guests. We take pride in living our values of Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission \xe2\x80\x9cWe inspire grown-ups to play\xe2\x80\x9d is our foundation in each department that provides exciting guest and team experiences which builds loyalty with our guests and helps our team members build lasting careers.

Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles and Responsibilities:

• Enforce company security regulations including but not limited to:

• Challenging guest interactions
• Appropriately handles active threats
• Assist with evacuation procedures
• Protect the transfer of money, chips and company assets
• Provide a safe environment for our employees and guests
• Give directions and escort guests and employees as needed
• Represent the company and its property to ensure all casino regulations are upheld at all times
• Patrol all sections of the casino and property
• Make and conduct chip fills, marker transfers and sensitivity key escorts
• Provide first aid including CPR when necessary
• Assist with lost and found
• Conduct interviews, investigate and document all applicable incidents
• Write reports as needed
• Act as a role model always presenting oneself as a credit to Harrah\'s Gulf Coast
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
• Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.
• Suggests products, services and experiences to guests.
• Respond calmly in crisis and stressful situations
• Make rational decisions when handling guest and employee issues
• Must be able to physically restrain individuals when a condition of arrest exists
• Able to suggest Caesars Rewards Loyalty Program to guests
• Suggest products, services and experiences to guests
• Other duties as assigned

Qualifications:

• Must be able to acquire and maintain a Mississippi Gaming Permit issued by Mississippi Gaming Commission
• Must be able to work varied shifts including weekends and holidays
• Must possess strong interpersonal and communication skills
• Must pass a drug test
• Previous guest service and security experience are desirable
• Must be at least 21 years of age
• Must have and maintain a valid Driver\'s License
• Must be able to get along with co-workers
• Maintain knowledge of current property events, promotions and attractions
• Comfortable working in a fast paced, dynamic environment.
• Ability to work effectively in a team setting and independently.
• Must present a well-groomed appearance.
• Must adhere to uniform/appearance requirements
• Must be able to complete and pass multiple online training classes
• Proficient in Microsoft Word and Microsoft Excel preferred
• Ability to appreciate and be friendly with all Harrah\'s Gulf Coast team members who are of various ethnic and cultural backgrounds.
• Able to accept direction of Senior Leadership.
• Must be able to obtain and maintain CPR/First -aid certification

Physical, Mental & Environmental Demands:

• High school graduate or GED is required
• Able to read, write and speak English sufficiently to perform job
• Ability to tolerate cigarette and cigar smoke
• Responds to visual and aural cues
• Required to work indoors and outdoors in varied weather conditions
• Must be able to maneuver to all areas of the casino including the stairwells and elevators
• Able to tolerate a loud and noisy environment
• Able to stand and walk for extended periods
• Able to sit, stoop, reach and bend
• Able to lift 50 pounds
• Must be able to remember specific details of incidents and persons
• Must be able to work at a fast pace and stressful situations

Primary Location: Harrah\'s Gulf Coast

Work Locations: 280 Beach Blvd Biloxi, MS 39530

Organization: Grand Casinos of Biloxi, LLC.

Employee Status: Full Time / Part-Time

Union: No

Harrah\'s reserves the right to make changes to this job description whenever necessary.

Caesars Entertainment