Job Description

Summary Statement

DOF IT has an open off-hours operations support position that is scheduled for weekday evenings. The new position\'s primary role is to support the new cloud-based Interactive Revenue Administration System (IRAS) application. The application requires support for the nightly processing ensuring the system is updated and available for the next day\'s business. Support includes monitoring nightly batch processing, on-and-off boarding of personnel and some technical support knowledge. Communication on daily status of the application and issue escalation is paramount to this position.\\r\

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. \\r\ \\r\ Performs systems analysis and design employing information needs analysis, requirements analysis and design alternative analysis.\\r\ Provides alternative design proposals including cost/benefit analyses.\\r\ Writes computer program and/or system configuration specifications.\xef\xbf\xbd\\r\ Designs computer program logic flow, writes new and modifies existing computer programs/system configurations, develops test data, tests and debugs system problems/computer programs.\\r\ Provides user orientation and training in new/modified applications.\\r\ May oversee and coordinate the work of technical staff in the absence of technical supervision or on a project basis or as assigned by management.\xef\xbf\xbd\xef\xbf\xbd\\r\ May train lower level application programmers and support specialists.\\r\ Writes progress and incident reports.\\r\ Writes operational, program and user documentation.\\r\ May lead and/or support IT audit, IT security, and/or IT compliance activities.\\r\ Performs related work as required.\\r\ \\r\

Job Requirements

JOB REQUIREMENTS for Senior Application Support Specialist \\r\ Applicants must have education, training and/or experience demonstrating competence in each of the following areas:\\r\ \\r\ Six months experience in computer programming languages including the latest generation. \\r\ Six months experience in database management systems which includes database design, testing, and implementation. \\r\ Six months experience in information systems analysis and design. \\r\ \\r\

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.\\r\ \\r\ Applicant must complete\xef\xbf\xbdsatisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.\\r\ \\r\

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/\\r\

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.\xef\xbf\xbd It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.\xef\xbf\xbd For education and training, list name of educational provider, training course titles and summary of course content.\xef\xbf\xbd\xef\xbf\xbd Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.\\r\ \\r\ Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.\xef\xbf\xbd Please keep your contact information current.\xef\xbf\xbd You may also view all correspondence sent to you by the State of Delaware in the \xe2\x80\x9cMy Applications\xe2\x80\x9d tab at\xef\xbf\xbdStateJobs.Delaware.gov.\\r\

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.\xef\xbf\xbd To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.\\r\ The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.\xef\xbf\xbd\\r\

Delaware State