Job Description

:The Senior Systems Engineer will be responsible for enterprise level designing, planning, implementing and supporting of Citrix and Windows systems in a highly collaborative and fast paced environment. Responsibilities include identifying and correcting performance issues, and providing support to applications developers, infrastructure teams, DevOps and end-users. The incumbent will be involved in designing automated solutions, process improvement, server provisioning, Capacity and Performance Management, performance monitoring, software installations, technical assistance, server security management, hardware recommendations and procurement.This role will provide operational support, customer engagement, and continual service improvement of Citrix XenApp, VDI, MCS, Intune. Azure and other duties as assigned. This person will provide business-facing support and conduct business requirements analysis to deliver capabilities and technology integrations across platforms for greater employee effectiveness. This person will improve upon existing employee engagement models, build upon ITSM processes for incident management, request management, and release management, and will continuously build more connected and interoperable platforms while planning, building, and implementing Workplace Engineering technology roadmap.This role is strongly focused on operational support but will also partner with team members for strategic planning, road map development, and project implementation.This role will interact with internal service desk agents to triage, isolate, and remediate incidents and fulfill service requests as generated by end users, will manage those platforms to ensure service availability, and be both a technical leader as well as thought leader with both technology partners and business partners. The candidate will be working in a collaborative, team-based environment, and will partner with a diverse group of Delta Dental technicians, program and project managers, company senior leadership, and vendor partners to support ongoing operational requirements. The successful candidate will be an individual who is proactive, motivated, and understands the critical business reliance on messaging and collaboration platforms within an organization. The candidate will possess exceptional communication skills (technical, administrator, oral and written), and will be comfortable working in a fast-paced, business-driven environment focused on quality delivery of services and a frictionless user experience.Responsibilities:

• Performs all non-emergency disruptive maintenance, repairs, and upgrades (i.e., operating system upgrades, server refresh, enhancements, installs etc.) during non-business hours or as coordinated
• Provides 24x7 on-call production support; provides triage and root cause analysis
• Performs Capacity and Performance management
• Performs system administration activities, including server management, performance monitoring, management of system resources, auditing system logs, back-up and recovery, security, storage management, server and solution design, process improvement and automation using DevOps tools, and maintenance of complex systems
• Manages monthly patch maintenance; conducts and responds to Citrix/Windows security audits; works with Enterprise Security to define and implement Windows/Citrix security policy
• Identifies, troubleshoots, documents, and resolves the root causes of repeated incidents
• Improves existing products and procedures by evaluating latest trends and conducts POC\'s on latest software and hardware technologies
• Creates and maintains documentation to support the testing, installation, operations and maintenance of data center equipment support center
• Monitor and measure supported technologies and other collaborative platforms through meaningful, action-orientated metrics, reporting and dashboards.
• Support continuous improvement initiatives, including project, strategic planning, road map development and implementation
• Manage additional cloud-based collaborations and productivity platforms as business needs dictate
• Manage various aspects of Citrix infrastructure including VDI, Server, connectors, gateways, located on prem, in Citrix Cloud and Azure.

Qualifications:

• Experience with server system products involving a variety of software and hardware implementations.
• Experience with requirements analysis, design, implementation, and maintenance responsibilities as well as production support of multiple servers.
• Experience in projects working as a member of a technical team and/or leading the roll out of production and test systems.
• Ability to understand business plans and apply that information into the development of an IT business case
• Anticipates problems, resistance or likely objections and takes action to resolve them
• Ability to lead and manage small to large enterprise network implementations or changes
• Ability to guide, train and mentor associate engineers
• Highly skilled in developing quantitative cost/benefit analysis to measure improvements
• Proficient in organizational processes as well as capable of assessing and initiating change of such processes
• Demonstrates an in-depth knowledge and application of competency and can consult as well as lead others in its application

Base Pay InformationThe national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental\'s assessment of the candidate\'s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $74,000 - $170,900About Us: Rewards to make you smile! We don\'t just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental\'s comprehensive benefits package includes:

• Generous paid time off plus 12 holidays and your birthday off!
• Low-cost premium medical insurance options
• 100% paid dental and vision insurance
• Generous 401(k) matching and flat contribution
• Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
• Employee LiveWell program, focusing on overall employee well-being
• Fertility and diabetes benefits
• Employee discount program: AT&T/Verizon, entertainment, travel, and more!
• Culture of learning: career development and tuition reimbursement
• Career growth: we love promoting from within

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.#LI-RemoteAbout the Team: At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation\'s most recognized and widely-used provider of dental insurance - and we\'ve come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we\'re all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.If you\'re excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on and #LifeatDDins on and , Delta Dental Ins. on and Delta Dental Ins. on .We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation\'s largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.Proof of eligibility to work in the United States must be provided if selected for hire.*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New YorkIf You Are A Current Employee To Apply

Delta Dental of California