Job Description

Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market. Guided by its xe2x80x9cDifferent Approach, Better Resultsxe2x80x9d philosophy, Wintrust offers the sophisticated resources of a large bank while providing a community banking experience to each customer. Wintrust operates more than 200 retail banking locations through 16 community bank subsidiaries in the greater Chicago, southern Wisconsin, west Michigan, northwest Indiana, and southwest Florida market areas. In addition, Wintrust operates various non-bank business units, providing residential mortgage origination, wealth management, commercial and life insurance premium financing, short-term accounts receivable financing/outsourced administrative services to the temporary staffing services industry, and qualified intermediary services for tax-deferred exchanges. Our unique business model is a competitive strength and value driver, powered by our talented colleagues who put our customers first and achieve better results for our clients.Why join us?An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years)Competitive pay and annual discretionary bonus eligibleComprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a fewFamily-friendly work hoursPromote from within cultureThe Senior Client Support Professional provides high touch support to Commercial clients, ensuring an exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations.What Youxe2x80x99ll DoProvide administrative support for 3-5 Commercial Lenders with complex portfolios within a specific marketProcess daily customer requests via phone and/or system such as account opening, balance inquiries, wire processing, advances, transfers, payoffs and pay downs on loansTroubleshoot and investigate customer issues and onboard new clientsSupport Relationship Managers by answering calls, preparing loan packages, data entry, tracking vendor invoices and gathering information to resolve issues or complete projectsEnsure all regulatory and compliance requirements are metWork with limited direction, becoming a subject matter expert and provide training and coaching to others in the department to increase overall knowledge, expertise and productivityQualificationsMinimum 5 yearsxe2x80x99 C&I or CRE commercial support or commercial loan servicing experienceDeep comprehension of commercial real estate lending including letters of credit, syndicated transactions, borrowing base lending, multi-phased construction, and transactions secured by multiple collateral propertiesStrong technical expertise in closing and loan management functionsDemonstrated ability to close commercial real estate loans and manage a commercial real estate loan portfolioExceptional customer service skillsStrong verbal and written communication skillsHigh level of organization and time-management with keen attention to detail and the ability to respond quickly to changes in priorities and tasksProficient in MS Office including Excel and Word; familiarity with FIS, Salesforce, and/or ACBS a plusKnowledge and understanding of various loan documents, banking processing standards, best practices, and audit control proceduresAbility to meet the requirements to be commissioned as a Notary PublicPrior experience in a senior or team lead role is a plusBenefitsMedical Insurance xe2x80xa2 Dental xe2x80xa2 Vision xe2x80xa2 Life insurance xe2x80xa2 Accidental death and dismemberment xe2x80xa2 Short-term and long-term Disability Insurance xe2x80xa2 Parental Leave xe2x80xa2 Employee Assistance Program (EAP) xe2x80xa2 Traditional and Roth 401(k) with company match xe2x80xa2 Flexible Spending Account (FSA) xe2x80xa2 Employee Stock Purchase Plan at 5% discount xe2x80xa2 Critical Illness Insurance xe2x80xa2 Accident Insurance xe2x80xa2 Transportation and Commuting Benefits xe2x80xa2 Banking Benefits xe2x80xa2 Pet Insurance#LI-AC1From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicagoxe2x80x99s Bankxc2xae and Wisconsin's Bankxc2xae, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.

Wintrust Financial