Job Description

About the Team:

Capco Digital is a new-wave consultancy that leverages a fintech start-up approach to solve for our clients\' most difficult problems. Our industry experts work closely with our innovation lab, where we design, prototype, and build bespoke solutions to real-world problems, leveraging new and emerging technologies. We combine design, advanced technologies, analytics, change management expertise, and modern delivery, to rapidly get our clients to market with a better solution.

Our environment is entrepreneurial, high-energy, and collaborative. Each team member is empowered to share, impart, and utilize their skills and expertise to develop the best possible solution for our client. We encourage innovation, dissent, solutioning, and leadership across all levels.

About the Job:

Many financial services companies are at a crossroads - innovate or become obsolete. That\'s where we come in. As a Senior Content & Communications Strategist, you\'ll harness your expertise in clear, concise content and communications strategies to support our clients in communicating with both their employees and their customers. You\'ll use your strong writing, storytelling and strategic skills to develop carefully curated, clear, concise, and meaningful messaging strategies. You\'ll closely partner with change managers, learning and development SMEs, experience designers, and marketing strategists on cross-functional teams that help our clients accomplish their most challenging goals. We\'re looking for someone who\'s self-driven and motivated to understand employee and customer needs, with a keen eye for detail and a passion for their craft to help us generate captivating solutions for our clients.

What You\'ll Get to Do:

• Evaluate and understand employee and customer needs for communication and content on various channels
• Develop powerful content and communications strategies for top financial services brands
• Create engaging content targeted to specific user groups to promote internal and external product and platform adoption
• Review, iterate, edit, and coach others on various channel content to drive cohesive narratives across multiple user touchpoints
• Partner with a teams of change managers and experience designers to unpack the conversation flow and navigation ideas for digital experiences
• Collaborate with cross-functional teams and client stakeholders to understand business objectives, needs, and constraints while creating creative and thoughtful solutions
• Support and manage content reviews and workshops with clients
• Communicate complex content and design concepts clearly and persuasively across different audiences at varying levels
• Substantiate your decisions to peers and senior-level executives alike

What You\'ll Bring with You:

• 5+ years of varied writing experience writing such as journalism, internal communications, PR, web writing, copywriting, editorial, and/or UX writing
• Expertise in writing brand-consistent content that meets project goals and addresses user needs
• Exceptional organizational, storytelling, and brainstorming skills
• A strong portfolio of work that drives content strategies and user goals through tactical writing
• The ability to provide direction on multiple content workstreams and effectively deliver
• Experience working in and an understanding of an Agile development environment
• Bachelor\'s or Master\'s degree in English composition, communications, marketing public relations - or equivalent experience
• Experience working with remote teams

Why Capco?

A career at Capco is a chance to help reshape the competitive landscape in financial services. We launch new banks, transform existing ones, and help our clients navigate complex change. As consultants, we work on the front-end business design all the way through to technology implementation.

We are the largest Financial Services focused consultancy in the world, serving everyone from global banks to emerging FinTechs, from strategy through digital transformation, design, business consulting, data and analytics, cyber, cloud, technology architecture, and engineering.

Capco is a young and growing firm. We maintain an entrepreneurial spirit and growth mindset, and have minimal bureaucracy. We have no internal silos that get in the way of your career opportunities or ability to focus on our clients and make a difference to the business. We offer the opportunity for everyone to learn rapidly, take on tough challenges, and get promoted quickly. We take pride in our creative, collaborative, diverse, and inclusive culture, where everyone can #BYAW.

We offer highly competitive benefits, including medical, dental and vision insurance, a 401(k) plan, tuition reimbursement, and a work culture focused on innovation and creation of lasting value for our clients and employees.

Ready to take the Next Step?

If you\'re looking forward to progressing your career with us, then we\'re looking forward to receiving your application.

If this sounds like you, we would love to hear from you. This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.

New York Pay Range

$111,000\xe2\x80\x94$150,000 USD

Capco