Job Description

About the team Zillow\xe2\x80\x99s mission is to \xe2\x80\x9cgive people the power to unlock life\xe2\x80\x99s next chapter.\xe2\x80\x9d The Zillow Experience Design (ZxD) team envisions and crafts the experiences that turn our mission into a reality for millions of people.We are a multidisciplinary team of researchers, designers, content designers, and operators working together to address tough human and business problems with sophisticated solutions. We partner closely with product managers, researchers, designers, data scientists, and engineers to lead ZxD\xe2\x80\x99s work from discovery, into initial concept and strategy, through the execution of design and then market releases.About the roleAs a Senior Design Program Manager at Zillow, you will lead the planning, implementation, and success tracking of a variety of operational programs across ZxD. This position requires you to excel at design systems thinking, improving processes and frameworks now while considering how they will scale in the future. Collaboration is at the heart of how we work in ZxD, and because you will work closely with designers, design leadership, and partner teams on all projects, strong communication skills are essential. In this role, you\'ll need to prioritize deadlines, stay organized, pay attention to the details, and switch between different creative and operational tasks.Your focus on improving team communication, collaboration, and removing roadblocks for the team will mean that the product designers can focus their time on designing, building and shipping products. This job gives you the chance to:Manage communications programs for ZxD, including All Hands, Newsletters, Ask me Anything sessions and work sharing routinesPartner with Product, Engineering, Marketing, and Design (PEMD) Operations to share best practices and align on opportunities to scale operational programs across PEMDPartner with Design Operations and ZxD leadership to set team goals, roadmaps, and plan team resourcesProvide leadership on training and career growth initiatives within ZxDContribute to internal technical design support requests as neededRegularly make updates to our ZxD websiteConsult on other organization wide initiatives like culture & morale, rhythm of business and our employee surveyCollaborate with partners in communications, HR, analytics, learning & development, design program management, and product and technical program managementSuggest continuous process improvementsThis role has been categorized as a Remote position. \xe2\x80\x9cRemote\xe2\x80\x9d employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $140,900.00 - $225,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.Who you are5-8 years of program management experience or similarAre an effective verbal, visual, and written communicator, who can articulate messages across a variety of stakeholders, from individual contributors to senior leadersAble to plan and prioritize work independently, including problem solving to resolve challenges and proactively surfacing potential roadblocks to leadershipHave an understanding of user experience design within the product development process, empathy for our customers, systems thinking, and organizational and process improvementComfortable regularly seeking out and providing feedback to a variety of stakeholders with the goal of driving improved business outcomesUnderstand and use change management methodologiesHave experience organizing, managing, and running remote facilitation activitiesDemonstrate expertise in storytelling and presentation designExperience with project and technical program management toolsets (i.e. Asana, Figma, Smartsheets, Jira, or similar)Have a strong sense of ownership, urgency, and are self drivenAre experienced in anticipating and making trade-offs to balance business needsGet to know usZillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow\xc2\xae and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you\'re in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and . These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We\xe2\x80\x99re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don\xe2\x80\x99t just take our word for it. Read recent reviews on and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees\xe2\x80\x99 Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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