Job Description

One Planet Group is looking to hire a senior IT support analyst in our Utah office, who will be a pivotal team member responsible for ensuring the seamless functioning of our technology infrastructure. Your role involves safeguarding systems, enhancing security measures, and delivering exceptional support to our team. Key responsibilities encompass network security and administration, technical troubleshooting and support, as well as hardware and software management.

What you\xe2\x80\x99ll do

IT Support

• Provide technical support to end-users, troubleshooting hardware and software issues.
• Install, configure, and maintain computer systems, servers, and network devices.
• Respond to IT helpdesk tickets promptly, ensuring timely issue resolution.
• Collaborate with cross-functional teams to implement and support IT solutions.

Security Management

• Implement and enforce security policies and procedures to safeguard information assets.
• Conduct regular security assessments and audits to identify vulnerabilities.
• Monitor network traffic for unusual activities and potential security threats.
• Work closely with the IT team to design and implement security measures.

Incident Response

• Actively participate in incident response activities, including investigating and resolving security incidents.
• Provide expertise in identifying and mitigating security risks.
• Assist in developing and updating incident response plans.
• Work with the team to keep users informed about potential security threats and best practices.

Documentation

• Maintain comprehensive documentation related to security policies, procedures, and incident response activities.
• Create user guides and documentation for IT processes.

Skills & qualifications you possess

• Bachelor\'s degree in Information Technology, or related field experience
• 2-4 years of relevant experience in IT support and security roles.
• Certifications such as CompTIA Security+, CCNA or equivalent is a plus.
• Proficient in Windows and Linux operating systems.
• Strong knowledge of network protocols, firewalls, and VPNs.
• Experience with security tools and technologies.
• Great communication and interpersonal skills.
• Enthusiasm or willingness to learn about tech through various channels.
• Proactively ask questions and suggest new ideas or optimization strategies.
• Stay organized in work processes.
• Familiarity with Atlassian: Jira and Confluence, mostly.
• Familiarity with Google Workspace and O365
• Ability to collaborate effectively with others.

High Level Intro to One Planet Group: One Planet Group is a closely held private equity firm that owns a suite of businesses spanning ad tech, lead generation, performance marketing, publishing, and media production.

Benefits include:

• 401(k) RSP and company matching
• Medical, dental, vision
• Service Days: paid time off to give back to our community

More details about One Planet Group:

is a hybrid tech firm that owns and operates a suite of online technology and media businesses, is an early-stage investor in cutting-edge technologies and businesses and serves as a startup business incubator.

One Planet takes its social impact seriously as it operates a few wholly-owned technology businesses, supports new entrepreneurs, helps bring ideas to life, and encourages companies to consider their contributions to humanity. This philosophy is embodied in One Planet\xe2\x80\x99s tagline, Innovation + Intention, as the company not only measures its financial success but its contribution to the common good, aiming to make the world a better place.

The types of Personal Information we may collect (directly from you or from Third Party Sources) and our privacy practices depend on the nature of the relationship you have with One Planet Group and the requirements of applicable law. We endeavor to collect information only relevant for the purposes of processing. By continuing, you agree to One Planet Group\xe2\x80\x99s privacy policy, which can be accessed .

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One Planet Group