Job Description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen\'s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies. The Role

The Deputy Program Manager will be responsible for shift planning, resource management, contingency planning, staff training, management of logistics, and program operations oversight reporting to the Program Manager. This person will be responsible for the day to day operations of a program located in a Lumen facility. The Deputy PM will be responsible for staffing as well as managing a team of personnel required to support the dedicated program. In the event of an outage or emergency, the Deputy PM will also oversee the personnel recall program and be responsible for ensuring both the required deliverable reports and ad hoc After Action Reports are compiled and disseminated at the required intervals. A high level of knowledge in network deployment operations and logistics as applied to the federal government is essential. The Main Responsibilities

• Act as initial escalation point for customer initiated requests
• Ensure that the facility has the appropriate personnel in place to support customer initiated requests
• Integral member of a dedicated team providing critical program milestone reviews and CDRLs
• Lead the effort to develop and/or finalize the Concept of Operations document and the Operation & Maintenance plan document.
• Provide reports to the customer regarding project status and customer initiated requests
• Staff the Operations Team to meet the contract requirements
• Will execute after hours customer initiated requests in the event that the personnel recall program is not fulfilled
• Work with project staff to assure that all requirements have been satisfied in the project deliverables as specified in the statement of work
• Manage the personnel that comprise the Program Team What We Look For in a Candidate

• Experience: 7+ yrs
• Education Level: Bachelor\'s Degree
• Field Of Study: Business, Telecommunications, IT or similar
• A combination of education and experience is acceptable: Yes
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.

Knowledge, Skills or Abilities

• 5-10 yrs experience with a minimum of 2 years in a leadership role
• Experience with federal government contract processes, procedures, and RFP responses
• Successfully managed personnel to meet customer requirements and expectations
• Procurement, Logistics and Supply Chain experience necessary
• Track record of delivery for complex technical projects within scope, schedule, cost, and objectives in the federal space
• Solid people skills with direct federal government customer contact experience
• Experience working in a multi-discipline environment
• Ability to adapt and adjust to changing priorities
• Multitasking skills with a high attention to detail
• Proven leadership, management and teamwork skills
• Excellent oral, written, and presentation communications skills

This position is the primary customer contact point for operations and escalations. The ideal candidate will be able to represent both Classified and Unclassified projects, collect feedback from internal Lumen PMO team and provide feedback and updates to ensure contract and SLA compliance. Knowledge of industry best practices relating to equipment procurement, deployment and tracking.

Government Security Required: TS/SCI

Requisition #: 325849

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what\'s included in these checks can be found in the Post Offer section of our FAQ page . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Salary Range Salary Min :

85230 Salary Max :

189360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We\'re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Lumen Technologies