Job Description

Position Summary...What you'll do...Do you want to help lead the way in redefining how customers shop in-store and online? Join the Walmart Omni Customer Growth team! Our team's mission is to build exciting shopping experiences that attract attention and connect with customers. As a Senior Business Manager, you will play a pivotal role at the heart of the Omni Experience.You will be responsible for understanding how our customers shop, which tools aid them in their journey and capabilities they are asking us for. This position will be focused on growing our omni customer base, while deepening Walmart's relationship with existing omni customers. This role will work with many internal and external partners including eCommerce, merchant, product, design, marketing, operations and revenue teams. You will be the voice of our customer, using analytics, market trends, competitor experiences, and customer insights to guide the organization to new places.You'll sweep us off our feet if:You understand how customers shop online and in-store. You have a strong customer-centric perspective and champion the needs of customers and stakeholders.You love digital experiences and get excited about great visual presentation and content.You are Intellectually curious, technically savvy, detail oriented, entrepreneurial mindset, willing to take on a challenge.You leverage data and insights to make informed decisions with the ability to translate analysis and insights into actions.You build trust quickly and can lead by influence, creating impact through partnership as well as ownership.Proactive problem solver who operates effectively and independently as well as in a team environment, even in areas of uncertainty and ambiguityYou understand what it means to xe2x80x9cown a projectxe2x80x9d. Passionate and attentive self-starters, great communicators, amazing follow-throughStrong written and verbal communication and presentation skills; comfortable presenting to internal executive stakeholders and cross functional business partnersWhat you'll do:Analyze customer engagement & customer health through analysis of key metrics. Monitor operational performance metrics and web analytics to analyze weekly, monthly and quarterly.Create Data-driven Insights: you'll use a hypothesis-first approach, statistical techniques, and technical data languages like SQL and DAX for PowerBI, create data-driven insights. By manipulating data from multiple datasets within the ecomm environment to uncover patterns and trends.Conduct Regular and Ad Hoc Analyses: You will conduct both regular and ad hoc analyses, addressing data-related queries and providing comprehensive data stories. This includes participating in business reviews and presentations alongside partners. Your focus throughout is on ensuring data integrity and accuracy.Drive execution of multiple projects and initiatives by identifying customer and operational needs and developing and communicating plans and priorities. Delivering key cross-functional projects that span across multiple teams within the organization. Collaborating daily with cross-functional team members.Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4iTB (four in the box) partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall business health.Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door PolicyOperating with excellence - You'll lead key operational processes on the team from weekly and monthly business reviews to management of the issues and ideas intake process. You'll land the fundamentals and create and help scale best-in-class efficient workflows and processes.Minimum QualificationsBachelor's degree in Business Administration, Engineering, Operations, or related field and 5 years' experience in content, eCommerce experience, tech operations, project management, or related area OR 8 years' experience in retail, eCommerce, tech operations, project management, or related areaAdvanced understanding of SQL and experience working with large datasets.Experience with one or more data visualization tools such as Tableau, Looker, Power BI, etc.Deep analytical abilities, both quantitative and qualitative, and a track record of applying these to inform effective and successful business decisionsAdditional Preferred QualificationsStrategy, marketing, consulting, or account management experience a plusMaster's degree in Business Administration, Economics, or related fieldPrior research and project management experience a plusAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.xe2x80x8exe2x80x8exe2x80x8e You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.xe2x80x8eFor information about PTO, see .xe2x80x8exe2x80x8e Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.xe2x80x8e Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.xe2x80x8eFor information about benefits and eligibility, see .xe2x80x8e The annual salary range for this position is $90,000.00-$180,000.00xe2x80x8e Additional compensation includes annual or quarterly performance bonuses.xe2x80x8e Additional compensation for certain positions may also include:xe2x80x8exe2x80x8e - Stockxe2x80x8exe2x80x8eMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years' experience inproject management, program management, program operations, or related area.Option 2: 7 years' experience in project management, program management, program operations, or related area.2 years' supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of AmericaAbout WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.Hello, NW ArkansasWith over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.ArtCrystal Bridges MuseumCelebrate the American spirit in a setting that unites the beauty of art and the power of nature.CultureWalton Arts CenterArkansas' premiere center for visual arts and entertainment.EducationThe AmazeumAn interactive children's museum that's fun for the whole family.CommuneBotanical Gardens42 acres of premiere public garden space.ExploreDevil's Den State ParkLocated on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.come togetherFayetteville SquareThe best of shopping and restaurants, right in the heart of Fayetteville.All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave
• Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see .

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