Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Sr. Program Manager is accountable to develop a high teaming team across multiple program workstreams including Transportation, Food & Beverage, Events and Signage. They will develop supplier performance, processes, and quality standards where required, while also acting as the main point of oversight to drive performance to existing success measures. They will lead in the delivery, optimization and creation of program strategy and implementation, while also being highly tactical to deliver on existing and new project deliverables. The responsibilities will include people management, stakeholder relationship management, developing and implementing of team strategies, big picture initiatives, short term tactics and governance & analytical reporting. The Sr. Program Manager shall monitor the project team deliverables in line with agreed scope and contract terms and ensures integrated learnings are recorded and socialized appropriately. Managing multi direction / level coordination & effective communication are all must haves for this role.

The Sr. Program Manager is a key point of contact for Integrated Facilities Regional Manager and client so strong communication skills, being a self-starter, and solving problems quickly are necessary for success. Comfortable operating within a matrixed organization. The Sr. Program Manager would ensure success of each item listed below by setting the vision of the team, iterating existing processes and procedures, ensuring all escalations are handled in a timely manner, and manage to the KPIs to measure success.

What this job involves

• Ability to operate within a fast-paced ever innovating matrixed organization
• Identify service, communication and process improvement opportunities throughout the programs
• Provide centralized leadership of soft service delivery model and best practices to soft service professionals across the JLL IFM Account business (Matrix manager)
• Develop, deliver and implement strategic plan aligning JLL IFM function to key client strategic goals. Drive and monitor progress.
• Drive innovative program solutions
• Lead the implementation of best practices and break through innovations
• Utilizing Business Intelligence and Data Analytic tools to uncover hidden value.
• Support development, implementation and delivery of training and coaching plans for program professionals
• Review current service support models to ensure accuracy and reliability of delivery; with particular emphasis on consistency and partnerships.
• Daily leadership of all program functions across the area, ensuring that all agreed service levels and service standards are met and complied with.
• Maintain frequent contact with key business partners and stay up-to-date with their departmental requirements.
• Ensure all team members are appropriately trained to deliver exceptional customer experiences.
• Foster a culture of continuous improvement and innovation by leveraging Business Intelligence, introducing best practices, new tools, process re-engineering, service delivery efficiencies that enhance occupant satisfaction, wellness, safety, and productivity.
• Suggest ways to make program processes and records more effective and efficient.
• Regular reporting and updates to executive and program leadership, clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.
• Continuous evaluation and reinvention of service capabilities delivered to clients and client employees.

Ideal Experience

• Min. 7 years of experience in Facilities Management role or Program Management role.
• Subject Matter Expert managing Events, Transportation, Food & Beverage and Signage services across campus and remote environments
• Proficient with productivity software, including Microsoft Outlook, Word, Excel, Project, and SharePoint
• Proven ability to define and execute change strategies.
• Previous experience with cross-functional teams to dive deep and find solutions to complex problems.
• Exceptional communication skills; ability to support cross-functional teams through influence, advice, and modeled behavior versus micromanagement; excellent interpersonal skills; calm under pressure.
• A track record of championing speed, flexibility and frugality in the face of rapid change and extremely heavy workload.
• Proven self-starter with strong organizational skills, capacity to prioritize, sets aggressive goals and consistently delivers results.
• Demonstrated ability to think strategically and successfully execute tactics.
• Effective resource management and project management skills.

Critical Competencies for Success

• Client Focus & Relationship Management
• Ease of interaction with a wide range and wide level of client staff
• Ability to manage conflict and balance between client and firm requirements
• Has a customer-oriented attitude
• Demonstrates proactive & professional approach to program delivery
• Project Management & Organizational Skills
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis
• Problem Solving & Strategic Thinking
• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Strong communicator \xe2\x80\x93 Excellent presentation skills and possesses strong verbal & written communication skills (English); also an active listener
• Passion for quality \xe2\x80\x93 has an eye for detail to make sure the best delivery of services
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible \xe2\x80\x93 able to adapt to rapidly changing situations
• Strongly goal-oriented \xe2\x80\x93 able to focus on meeting all performance targets
• Is a team player \xe2\x80\x93 able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status

Estimated compensation for this position is:

145,800.00 \xe2\x80\x93 211,400.00 USD

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant\xe2\x80\x99s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site \xe2\x80\x93Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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This position may require you to be fully vaccinated against COVID-19. If required, you\xe2\x80\x99ll be asked to provide proof that you\xe2\x80\x99re fully vaccinated upon your start date. You\xe2\x80\x99re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

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