Job Description

As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you\'re ready to pursue your fullest potential, we want to get to know you!

Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* - enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you\'re ready to pursue your fullest potential, we want to get to know you. Find your purpose with us at .

Job Summary:

• The Senior Service Now Business Analyst and Developer will report directly to the Sr. Manager of Solutions and Delivery within HR Technology. This position will have an important role in delivering the Experience of a Lifetime for our employees as Service Now is positioned front and center for HR Service Delivery and engagement. This position will be a part of a team that is responsible for supporting the implementation of new enhancements, development of applications that interface between one or more applications and the general oversight of our Service Now HR Service Delivery application.
• This position will share responsibility to implement and optimize the HR Employee Portal and will participate in the roll out of key system features including but not limited to: Employee Center, Agent Chat, Employee Journeys, Knowledge and Onboarding.
• There will also be opportunities to support and get exposure to some of our other key HR Technology applications, including but not limited to:

• Learning Management System (Saba), primarily in support of Talent Development, Compliance, Health & Safety and other company directives and/or trainings
• Recruiting, Performance and Goals on our SuccessFactors HXM application.
• Workforce Management (Legion), primarily in support of our managers and employees at limited resort locations.
• Core HCM support and integrations on our primary HR Application (PeopleSoft)
• The Senior Cloud Application Business Analyst will be part of a larger team of Business Analysts who will specialize in supporting one of the applications above, in addition to exposure to other HR applications and tools.
• This role will partner closely with various Centers of Excellence (COE\'s) in HR, including the Talent Development, Compensation, Talent Acquisition, Employee Relations and Shared Services teams, as the primary technology resource in IT for Service Now.

Job Specifications:

• Shift & Schedule Availability: Full Time / Year Round
• Outlet: Corporate
• Other Specifics: Remote
• The expected range is $89,100 - $120,000 + Annual Bonus

Job Responsibilities:

• Open and track support tickets as needed and follow through with open issues reported from all business owners
• Administer regular production system support, including researching, diagnosing and resolving data integrity issues, system bugs, etc.
• Support the design of custom catalog items, working with various business partners for implementation.
• Develop and maintain custom widgets, portal pages, REST APIs and script libraries to fulfill various business needs.
• Develop, configure and maintain key Service Now HR Service Delivery components and features in response to business needs.
• Manage vendor release process, including review and testing of new functionality; partner with business stakeholders to inform them of design changes/opportunities
• Maintain priorities, be accountable for own work and manage expectations
• Use standard techniques to elicit and document business requirements, effectively identify process inefficiencies and make suggestions for modifications
• Manage testing process and go-live readiness
• Collaborate with the Solutions Architect and other HR Technology Analysts on project work that may integrate between one or more applications
• Provide secondary coverage for other HR Technology applications, as needed
• Communicate recommendations to Sr. Management as needed to help address business concerns and mitigate risk.
• Other duties as assigned related to HR Technology

Job Requirements:

• Bachelor\'s Degree in Computer Science or job experience in relevant field
• 3-5 years of Service Now development and/or administration required
• Demonstrated abilities to create high-end user experiences on Service Portal, Employee Center and/or other websites using Angular or related frameworks.
• 3+ years of JavaScript development required.
• Strong communication skills and demonstrated ability to work with stakeholders at all levels.
• Experience creating core BA deliverables (e.g. process maps, functional specs, test cases, etc)
• Working knowledge of project management methodologies (e.g. Agile, Waterfall) and JIRA.
• Attentive to detail, accuracy and committed to excellence and quality
• Experience working with APIs and system documentation
• Works autonomously, knowing when to escalate and seek support

Preferred Qualifications:

• Experience working with the Service Now Mobile application strongly preferred
• Certified Service Now Application Developer and/or related certifications
• Experience working with custom APIs (outside of Flow Designer)
• Service Now HR Service Delivery experience strongly preferred
• Experience integrating with PeopleSoft and/or Workday

The expected Total Compensation for this role is $89,100 - $120,000 + Annual Bonus. Individual compensation decisions are based on a variety of factors.

The perks include a free ski pass, and a set of benefits including...

• Medical, Dental, Vision insurance, and a 401(k) retirement plan
• Hourly employees are generally eligible for accrued Paid Time Off (PTO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
• Paid Parental Leave for eligible mothers and fathers
• Healthcare & Dependent Care Flexible Spending Accounts
• Life, AD&D, and disability insurance

Reach Your Peak at Vail Resorts. At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you\'re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

*Remote work is currently permitted from British Columbia and the 16 U.S. states in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work remotely, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work at any time in its sole discretion.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 495337
Reference Date: 06/19/2023
Job Code Function: Applications

Vail Resorts