Job Description

Now Hiring!

Senior Store Sales Manager

(eligible for bonus pay)

Is your current job a nightmare? Make it a dream!

Does leading by example and developing your team in a retail sales environment excite you? Do you want to work with happy, inspired employees, where people love to come to work and always wake up on the right side of the bed? All while helping customers sleep well to live well? Then take your career to the next level and apply for the Mattress Firm Senior Store Sales Manager!

Mattress Firm

The most trusted authority on sleep

We\xe2\x80\x99re no ordinary mattress company. In just over 30 years, Mattress Firm has become America\xe2\x80\x99s largest specialty mattress retailer. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts\xc2\xae, we have helped millions of people get better sleep. That\xe2\x80\x99s who we are and what we do\xe2\x80\x94because everyone deserves a great night\xe2\x80\x99s sleep.

Helping people sleep well so they live well

Did you know we spend a third of our lives in bed? That\xe2\x80\x99s why our priority is making sure everyone\xe2\x80\x99s eight hours are perfect. We\xe2\x80\x99re looking for passionate, ambitious people: innovators, action takers, growth seekers and life changers. Your journey will begin with an extensive, customer-centric retail sales training program that empowers you to create a life-changing in-store experience and help customers build the perfect sleep sanctuary. Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Mattress Firm takes pride in our purpose of helping people sleep well to live well, and we deeply invest in every new sales associate coming on board to live up to that promise. Our award-winning talent development programs include an education path designed to support all new sales associates\' learning proficiency for specialty retail. Not only do we invest in training, but all new sales associates are eligible for a performance-based bonus after their sixth month of employment.

Why work for Mattress Firm?

Our teams are passionate, and our culture is inspiring

You\xe2\x80\x99ll be surrounded by ambitious people: innovators, action takers; life changers that will inspire you

Excellent growth opportunities through education and development programs

Great benefits

Get paid on demand

Mental health and life resources

Great employee discounts:

mattresses and sleep accessories

cell phones and electronics

travel

car and home loans

and more

Medical, dental, prescription, and vision plans

401(k) with employer matching

Some positions have base pay or uncapped commission



The Senior Store Manager leads the Mattress Firm vision, company initiatives and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. The role is responsible for leading selling programs, driving related KPI results in multiple store units and supporting the omni-channel experience. The Senior Store Manager ensures teams always put the customer at the center and create a compelling and engaging environment for Mattress Firm team members.

Drive individual and team sales performance and KPIs

Train and coach store employees in sales, product knowledge and operating activities, providing constructive feedback; annual performance reviews and Individual Development Plans

Create store staff schedule to drive store goals and store profitability

Manage sales associate performance and hold them accountable for achieving personal sales goals, demonstrating company values and supporting company initiatives.

Execute performance improvement plans, progressively discipline and terminate when appropriate

Lead store visits with District Manager and/or Regional VP, identifying areas of success and opportunity

Maintain customer relationships during and post-purchase (e.g., resolving issues, deliver reminders, resolving concerns etc.)

Create an environment where customers always at the center and have an exceptional experience

Communicate professionally and regularly with field employees (Distribution Center, District Manager, Regional VP, etc.) to address immediate concerns and questions

Assist in multi store staffing, interviewing, and hiring qualified candidates

Continue to develop skills, competencies, product knowledge through assigned course work, training, and other company led activities.

Conduct workforce management activities (store staffing schedule, reconciling punches etc.), utilizing Operations team support and tools

Achieve or exceed individual store financial targets through effective execution and customer service at the store level

Ensure store execution of product merchandising, marketing, and POP standards

Ensure company policies, including appearance and functionality standards, and state regulations are followed

Partner with marketing to plan, implement and monitor assigned store\xe2\x80\x99s social media strategy to positively impact brand awareness and increase sales

Ensure timely open and closing procedures

Enforce all safety policies and procedures are followed to ensure a safe work environment for all

Life at Mattress Firm

Our mission and vision

As America\xe2\x80\x99s most trusted authority on sleep, our mission is to help people find the mattress of their dreams. With low prices, the best brands, and the knowledge of our Sleep Experts\xc2\xae, we make it easy to get a great night\xe2\x80\x99s sleep, every night.

History

In just over 30 years, Mattress Firm has become America\xe2\x80\x99s largest specialty mattress retailer. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts\xc2\xae, we have helped millions of people get better sleep.

Benefits beyond a paycheck

We support you just like we support our customers\xe2\x80\x94that\xe2\x80\x99s why we offer an extensive range of benefits designed to support you, your family, and your future.

Diversity, equity, and inclusion

We believe in an inclusive environment that attracts, develops, and retains top talent. Our Diversity, Equity & Inclusion Council works to promote the cultivation of a work environment that embraces and celebrates all the individuals, backgrounds and perspectives that reflect the communities we serve.

Giving back to our community

Whether it\xe2\x80\x99s volunteering at a foster care agency, food bank or even an animal shelter, we believe in giving back to our associates and the communities they live and work in. That\'s why we\'re proud to support organizations dedicated to helping people follow their dreams and thrive.

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Pay Range: 110,000-125,000

Now don\xe2\x80\x99t fall asleep out there\xe2\x80\xa6 the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Mattress Firm