Job Description

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Overview

Good enough isn\xe2\x80\x99t for us. Duly Health and Care\xe2\x80\x99s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including:

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• Wellness program that includes complimentary subscriptions to Noom and Calm apps.
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
• 401(k) Match
• Profit-sharing program

Responsibilities

Are you ready to challenge the expected to deliver the extraordinary?

The Sr Systems Engineer is responsible for architecting, implementing and supporting Duly Clinical and Administrative office(s) systems infrastructure for critical reliability and maximum uptime. This role will serve as a systems expert and responsibilities will entail recommending and supporting the selection, development, deployment, monitoring, maintenance, and enhancement of Duly\xe2\x80\x99s compute and storage technologies.

Position Responsibilities:

• Design, implement and maintain (break/fix) all compute and storage technologies including Cisco UCS/HyperFlex, VMware, Citrix, Windows, Azure, AWS and NetApp (70%)

• Establish and maintain the physical and logical architecture of all components
• Perform Active Directory, GPO, DHCP, DNS, DFS, ADFS Administration
• Diagnose and resolve complex configuration and troubleshooting issues within a multi-vendor, multi-site infrastructured.
• Ensure system fail-over capabilities between critical operational components and data centers

• Create and maintain documentation on process/procedure related to systems design, monitoring, security, and disaster recovery (10%)

• Ensure all compute and storage topology, technology solutions, team and individual workflow is documented and updated regularly
• Establish and maintain technical standards and configurations
• Document and perform change requests/management as necessary

• Establish, monitor, evaluate, and report key performance and key risk indicators (KPIs and KRIs) to provide leadership with visibility into the effectiveness and health of Systems Infrastructure (10%)

• Monitors systems operations to identify performance and capacity issues
• Identifies utilization and performance issues
• Develops plans and implements new technologies and services to satisfy capacity and performance requirements

• Leadership Responsibilities (10%)

• Provide technical guidance or training to mid-level and junior staff
• Handle escalations, resolve issues for mid-level and junior staff

Qualifications

The Experiences You Bring:

License / Registration / Certification

• Microsoft Certification required.
• Certified Information Systems Security Professional (CISSP) is a plus

• Issued by (Governing Body)

Level of Education

• Bachelor\xe2\x80\x99s Degree Field of Study in Business, Information Systems, or related field Years of Experience
• 7+ years of experience in Systems Design or Systems Administration

Type of Experience

• 7+ years of experience administering complex systems environments

• Microsoft Windows Operating Systems (2012 and newer)
• Active Directory Forests, Domains, DNS, DHCP, Group Policy and Organizational Units
• Windows Security Patching Solutions such as WSUS, Ivanti, IBM Big Fix
• Windows Scripting and Automation including but not limited to Windows PowerShell

• 5+ years of experience

• Public Cloud Administration (Azure, AWS, IBM)
• VMware vSphere (6.x and newer)
• Microsoft Exchange Hybrid and/or Exchange Online
• Enterprise Storage Solutions (NetApp, Dell/EMC, VMWare vSAN, Cisco Hyperflex)
• Enterprise Backup Solutions (Rubrik, Cohesity, Dell/EMC)
• Previous healthcare experience is a plus

Minimum Knowledge, Skills and Abilities:

• Extensive experience with systems hardware from leading manufacturers (Cisco, HP, Dell) including design, installation, configuration, and maintenance
• Detailed knowledge and experience with Windows Servers and Windows Clients including design, installation, configuration, and maintenance
• Deep expertise with Windows operating systems and tools
• Extensive knowledge and experience with system applications and tools including, but not limited to: Active Directory, Group Policy management, DHCP, DNS, LDAP, DFS, SCCM, WSUS, SCOM, Event Viewer, and Performance Monitor
• Expertise with VMware vSphere Administration
• \xe2\x80\xa2Strong proficiency with Microsoft Exchange and Exchange Online
• Strong knowledge of TCP/IP network protocols (SSH, HTTP(S), SMTP, etc.)
• Ability to troubleshoot using packet capture, data analysis and other common means and to suggest and/or implement configuration changes to correct issues and maximize performance.
• Strong communication, facilitation, and interpersonal skills
• Ability to manage vendor/supplier relationships, including contract negotiation, ongoing maintenance, and support as well as problem-resolution
• Knowledge of VDI/DaaS (VMware, Citrix) a plus
• Knowledge of ISO27001 or HITRUST is a plus

Duly Health and Care