Job Description

Why live in Helena, Montana?

\xc2\xb7 Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide.

\xc2\xb7 It is a relatively quiet place to call home where small-town living collides with outdoor adventure.

\xc2\xb7 Helena has a rich history and was originally founded as a gold camp during the Montana gold rush.

\xc2\xb7 Learn more about moving to and/or living in Helena, Montana .

Why should you keep reading and consider working here?

We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration in the State Information Technology Services Division (SITSD). Our mission to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government. (You can learn more about SITSD .)

What is this career opportunity?
The Senior Telecommunications Specialist is a key component of the Enterprise Network and Infrastructure Bureau working with a team of other Telecommunication Specialists and VoIP Engineers. Through the combined work of the team, this position is an integral part of maintaining, configuring, and upgrading the core Avaya Aura environment. In addition, coordinate and lead active deployments of Avaya Aura systems replacing legacy key systems.

This position works with the Network Operations unit to configure and troubleshoot switching configuration and voice gateways at various customer sites throughout the state. This position will work with vendors, state agency customers, and other technicians to participate in escalating calls to provide customers with timely updates and fixes. Configuring, updating, and maintaining the Avaya Core and Contact Center virtual servers while working with the virtual server team. Coordinating deployments and maintenance of backend infrastructure with the infrastructure team to create a secure and consistent running environment.

Qualifications

What are we looking for?

Education and Experience:

\xc2\xb7 Associates degree in Information Technology or related field and four years\xe2\x80\x99 applicable experience; OR

\xc2\xb7 Bachelor\xe2\x80\x99s degree in Information Technology or related field and two years\xe2\x80\x99 applicable experience; OR

\xc2\xb7 Alternate combinations of education and experience will be considered on a case-by-case basis

Competencies:

Knowledge of:

\xc2\xb7 VoIP

\xc2\xb7 Multiple Trunking Protocols

\xc2\xb7 Contact Center technology

\xc2\xb7 Virtual Server technology

\xc2\xb7 Server Administration

\xc2\xb7 Linux and Windows Operating systems

\xc2\xb7 Scripting and Automation

\xc2\xb7 Network Switching and routing concepts

\xc2\xb7 Project management Principles, Practices and Techniques

Ability to:

\xc2\xb7 Understand call flows, troubleshoot and perform detailed analysis

\xc2\xb7 Understand a VoIP environment including routing and switching

\xc2\xb7 Understand virtual server deployments and various operating systems

\xc2\xb7 Design or modify a VoIP or digital network within operational requirements

\xc2\xb7 Problem-solve a wide variety of hardware and software issues

\xc2\xb7 Install and repair telephony hardware and associated software

\xc2\xb7 Develop effective working relationships with venders, co-workers, managers, employees of state government and citizens of the state

\xc2\xb7 Rapidly troubleshoot and correct system problems in a timely fashion

\xc2\xb7 Provide excellent customer service and communication to non-technical individuals

\xc2\xb7 Understand the interrelationship of data, voice/VoIP network systems and to quickly learn the State\xe2\x80\x99s environment

\xc2\xb7 Work efficiently under stressful circumstances as priority incidents occur

\xc2\xb7 Develop, document, and follow processes and procedures

\xc2\xb7 Work independently and in a team environment

\xc2\xb7 Manage competing deadlines with shifting priorities

\xc2\xb7 Lead a team from the beginning to the successful completion of a project

Does this sound like you?

Please tell us how and why by submitting your resume. (Please Note: You do not need to complete the \xe2\x80\x9cwork experience\xe2\x80\x9d or the \xe2\x80\x9ceducation & certifications\xe2\x80\x9d portion of the application process in our recruiting system. You only need to upload the requested documentation.)

What can you expect from us in return for your hard work?

\xc3\x98 Look to see the additional benefits! They include:

o Work/life Balance

o Health Coverage

o Retirement plans

o Paid Vacation and Sick Leave and Holidays

o And more\xe2\x80\xa6

\xc3\x98 Public Service Loan Forgiveness (PSLF) \xe2\x80\x93 Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look to learn more and see if you may qualify!

Other important information to be aware of.

\xc2\xb7 This position requires the successful completion of a criminal background check.

\xc2\xb7 Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.

Montana State Government