Job Description

Are you ready to embark on a rewarding journey of empowering small business owners while building a successful career from the comfort of your home? Join Contractor In Charge, a leading trades contractor company, as our full-time Senior-Level Work-From-Home Customer Service Specialist. We offer remote opportunities in Alabama, Florida, Georgia, Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Utah, and Virginia.

Not only will you enjoy a competitive pay range of $19-$22 per hour, depending on experience but you\'ll also have the opportunity to make a real impact in the lives of entrepreneurs. Additionally, you\'ll enjoy great benefits and perks, including affordable health benefits, an IRA retirement plan, PTO, paid holidays, and flexible work hours. Additionally, we invest in both formal and informal learning development opportunities.

WHAT SETS US APART

Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client\'s understanding of their business performance. In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!

Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, flexible schedules, and remote work-from-home opportunities.

YOUR TYPICAL DAY

As a seasoned Senior-Level Customer Service Specialist, your wealth of experience in call center operations, customer service, CRM utilization, scheduling software management, and inside sales further enriches your role. You effortlessly embody the qualities of a dynamic learner, demonstrating a keen willingness to adapt and embrace change. Your meticulous attention to detail and impeccable attendance record form the bedrock of your dependability, instilling confidence in our team\'s reliance on your support. Your commitment to honing your skills and expertise is evident, driven by a resolute focus on building a long-term and thriving career.

Rooted in empathy, your interactions consistently provide our clients with unparalleled care. Your adept communication skills foster a collaborative environment, reaching across colleagues, management, and customers. Exceptional listening skills, coupled with mastery of call control and de-escalation techniques, mark your proficiency in handling customer interactions. Your decision-making prowess, aimed at both client satisfaction and company objectives, is further complemented by your knack for efficient task handling. Even in your commitment to maintaining a reliable private internet connection, your dedication to seamless and uninterrupted service shines through. Your multifaceted abilities seamlessly intertwine, bolstering both individual and collective success within the team.

MINIMUM REQUIREMENTS TO BE CONSIDERED:

To be considered for this exciting opportunity, you should meet the following minimum requirements:

• High school diploma or equivalent
• Typing speed of 50+ WPM along with high-level computer skills
• 3+ years of call center experience with high call volume
• 3+ years of customer service experience in the home service industry (HVAC, plumbing, or electrical), or a similar industry
• Minimum of 1 year of inside sales experience
• An average of 90% or higher QA/KPI scores
• Experience with CRM and scheduling software

Preferred qualifications:

• Previous experience in complex work environments
• Managerial experience

SCHEDULE

This is a full-time, remote position. Enjoy the flexibility of working from home while staying connected with our team and clients!

WE WANT TO HEAR FROM YOU!

Ready to take the next step in your career? Apply now with our quick 3-minute, mobile-friendly initial application. Join our mission to empower small business owners and make a lasting impact in the trades contractor industry. We can\'t wait to welcome you to our team!

Contractor In Charge