Job Description

Benefits:

Fun and Exciting Work Environment Culture & Community - engaging team events, monthly team recognition 401k, Roth IRA Financial Security - competitive salary, incentive bonus structure Generous Paid Time Off Policies Work-Life Balance - Flexible working schedule Health & Wellbeing - company sponsored health and vision insurance Professional Development

Role Purpose:

The purpose of a server at Uptown Alley is to provide excellent customer service and ensure that guests have an enjoyable dining experience.

Key Responsibilities:

Strategic and Financial Responsibilities + Upselling and Revenue Generation
+ Payment Processing
+ Table Turnover and Seating Optimization
Operational Responsibilities + Compliance and Safety
+ Problem Resolution
+ Menu Knowledge
Customer Service Responsibilities + Customer Satisfaction

Education & Qualifications:

Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling High School Diploma or Equivalent Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment

Experience:

Servers should have prior experience working as servers in a restaurant or hospitality setting Strong understanding of front-of-house operations, including customer service techniques, order taking, and table service Desirable- Previous experience in a high volume restaurant

Skills & Competencies:

Customer Service Orientation Communication Skills Attention to Detail Technological Proficiency + POS Systems
+ Reservation Systems

Personal Qualities:

Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.

Languages:

English Desirable- Spanish

Department:

Operations/Culinary

Location:

On-Site

Travel Required:

No

Working Pattern:

Monday-Friday, Weekends, Nights, Holidays

Reports To:

General Manager/AGM

Collaborates With:

Management team, Administrative support

Supports & Engages With:

FOH, BOH