Job Description

As a

Service Advisor

, you will be responsible for extending world-class hospitality and ensuring each guest has a memorable experience to develop a loyal customer base.

Responsibilities:

Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers Greet customers promptly Meet with customers and review services owed from point of purchase of their vehicle Increase customer satisfaction by building relationships Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and employee and community relations Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales and executing retail promotions Oversee the technician working on customer vehicles including their time management/efficiency, ordering of parts, and job completion times Participate in the development and documentation of standard operating procedures as appropriate Explain all work completed to customers

Qualifications:

Ability to effectively manage time to meet and exceed targets A strong desire to succeed A team player who is focused on providing exemplary customer service Ability to work in a fast-paced work environment Strong organizational skills and detail-oriented High School Diploma or equivalent Accredited training in service advisor skills, customer satisfaction, and quality control Minimum 1-year automotive service advisor experience Basic automotive knowledge Positive attitude, high energy, friendliness Possess a valid in-state driver's license and an acceptable driving record

Physical Requirements:

Ability to stand, walk, and sit for extended periods of time. Ability to lift and carry heavy objects up to 50 pounds. Ability to work in a noisy and sometimes dirty environment. Ability to use hand tools and equipment.

We are an equal opportunity employer. We offer a competitive benefits package including medical, dental, vision, 401k and life insurance.