Job Description

GigaParts is seeking an individual with IT Management or Service Department Management experience for a big box retail environment. As a Service Manager at GigaParts, you'll play a pivotal role in setting, launching and managing this extensive IT services program!

Duties/Responsibilities:

Responsible for the day to day operations, performance and profitability of the Services and Returns Department

Work to understand product offerings through collaboration with our Product Development Department, Store Manager and Executive team

Key leader in managing the returns process for both E-Comm and In-Store purchasing. Process all returns and work with Procurement Department on setting open-box pricing to generate profitability of used Technology Product lines

Ensure our pricing remains competitive and accurately reflects market trends

Leverage customer feedback and shopping behavior to identify products for the department; identify business opportunities and risks

Ensure proper asset and inventory controls are in place

Inspect merchandise to ensure it is correctly priced and displayed by the sales team

Manage the rental/return process; minimize wait time and promote fast, friendly service

Perform customer service duties on an as-needed basis

Support recruitment, training, development and scheduling of Rentals, Service and Returns team within the store

Conduct regular inventory, manage and reconcile discrepancies

Develop a thorough understanding of GigaParts' policies, procedures and rules

Create a positive customer experience

All other duties as assigned

Required Skills/Abilities:

Management skills for people, systems and customers

Excellent written and verbal communication skills

Analytical, with problem-solving abilities

Resolution skills

Ability to analyze and adapt to consumer needs

Strong organizational skills and multi-tasking, attention to detail

Ability to work in a fast-paced environment

Willingness to be hands-on in daily operations

Education and Experience:
High school diploma or equivalent required.

Three years of related consumer IT Management experience

Physical Requirements:
Prolonged periods of both desk work and walking, lifting and squatting

Must be able to lift up to 50 pounds at a time

Full-time: Must be willing to have a flexible schedule as needed, ability to work Saturdaysss and success

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
Shift:

10 hour shift 8 hour shift Day shift
Work Days:

Monday to Friday Weekends as needed
Application Question(s):

GigaParts is a Drug Free Workplace. Will you submit to a drug test through hair and urinalysis prior to employment? Do you have a valid driver's license? If the position requires driving while on duty, will you submit to a driving record check? GigaParts participates in E-Verify. Are you legally authorized to work in the United States? Have you ever been convicted of a felony? Will you submit to a pre-employment background check/screening?
Education:

High school or equivalent (Required)
Experience:

IT service management: 3 years (Required) Retail management: 3 years (Required)
Location:

Huntsville, AL 35806 (Required)
Ability to Commute:

Huntsville, AL 35806 (Required)
Work Location: In person