Job Description

Employment Type:

Full time

Shift:

Day Shift

Description:

The Service Rep at LOC Internal Medicine sets the tone for the Patient Experience. Strong customer service, multitasking, and compassion required. This role supports in-person check in, registration, scheduling, and Telephone triage for our primary care patients. The LOC Internal Medicine Clinic is Monday-Friday

Greets patients and family members in a consistent and friendly manner, obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. Core responsibilities include: verifies and updates patient identification, demographic information, and insurance coverage; accepts point of service payments; balances cash drawer at the end of every shift; enters patient information accurately into appropriate hospital information system(s); refers patients with questions regarding financial liability to appropriate resource(s); accepts medical authorization or referral forms, if appropriate scans clinical information, Missed Appointment Policy, and other documents into Epic as appropriate; initiates Enrollment process for MyLoyola; Answers clinic phones and documents/routes patient inquiries to appropriate clinical or administrative colleagues: identifies systemic issues and escalates to Lead Service Representative for resolution.
Service Representative promotes increased utilization of Loyola services by maintaining a customer service attitude that reflects the mission, vision and values of Loyola Medicine.


Ensures effective clerical operations for the service area and performs all job duties under


the highest customer service standards to exceed customer expectations.


Conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff


members and internal departments.



Essential Job Responsibilities:



1. Greeting patients entering the physician practice.



2. Answering office phones, making appointments.



3. Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.



4. Assists in checking out patients and assists them with referral processing and scheduling process



5. Collects co-pays and posts charges.



6. Charge entry and patient balance processing.



Minimum Education: Required:


Associates degree OR equivalent training acquired via work experience or education


Training in general administrative, business, healthcare or related field


Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.


Pay Range: $18.00- $24.44 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.


Trinity Health Benefits Summary

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.