Job Description

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

You will be part of

-----------------------



Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

$3000 SIGN ON Bonus!

Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment 401k program with 6% company match Personal time off and company-paid holidays Opportunities for career growth and competitive salary commensurate with experience Paid training Boot allowance Company mentoring program Tuition reimbursement for job-related continued education Referral Program You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

---------------------------



To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at assigned Hiab locations in line with Manager's instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Main tasks and responsibilities

-----------------------------------

Technical and product knowledge

Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment Staying up to date with technical specifications of relevant equipment

Managing the customer

Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction Follow Hiab Customer Satisfaction Guidelines

Risk management

Protect self and others Follow applicable safety rules, agreed working practices and environmental requirements Alert District Service Manager if equipment safety is jeopardized due to any reason Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities

Service process

Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager Submit regular reports in the format specified by District Service Manager Keep adequate records and maintain documentation in line with agreed standards

Commercial Awareness and Cost Effectiveness

Plan and manage time and resources for maximum benefit of Hiab and the customer Make judgements about the most cost effective and efficient approach to providing service Maintain documentation to ensure accurate invoicing to the customer Manage and protect the security and traceability of spare parts

New business opportunities

Recognize sales opportunities and communicate to District Service Manager

Continuous Improvement

Provide feedback to District Service Manager to support continuous quality improvement Participate in innovative thinking about ways to improve service efficiency Coach/tutor junior colleagues and trainees as necessary Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System And other duties, as assigned

Accountabilities:

Ability to pass a Non-DOT physical Mobile, adaptable and able to work in variable physical site conditions Qualification from higher vocational school (below Graduate/BSc level) in at least one of the following: mechanical engineering, hydraulics, electrics and electronics or equivalent due to experience Working technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as required Working knowledge of diesel engines and hydraulic drive systems Fluent in local language and working knowledge of English, spoken and written Operators licenses for all equipment used in line with local requirements Maintain records in compliance with terms and conditions of agreements Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions Understand, monitor and comply with all Safety and Environmental requirements Own tools required

What you'll need to succeed

-------------------------------

Education:

Minimal High School diploma/GED required Technical or Secondary College preferred

Working experience:

3+ years of mechanical, hydraulic, or electrical operations preferred

Skills and competencies:

Customer-oriented Able to cope with stressful situations Appropriate diagnostic and troubleshooting skills Acts responsibly in the light of prevailing circumstances Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations Able to safely operate equipment for the purpose of conducting tests and repair Basic computer skills

Personal attributes or qualities:

Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position High sense of urgency Service and customer focused Passionate about driving performance improvements Process oriented

Interested to join?

-----------------------



If you are excited about this opportunity, please submit your Resume/CV today for consideration!




HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.




NOTICE FOR CALIFORNIA RESIDENTS

Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.

#LI-ONSITE

Hiab is part of Cargotec

Hiab is a leading provider of smart and sustainable load handling solutions. We are committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, tail lifts under the ZEPRO, DEL and WALTCO brands, and HIPERFORM, a suite of smart solutions. As the industry pioneer, Hiab continues to make load handling smarter, safer and more sustainable to build a better tomorrow. www.hiab.com


Hiab is part of Cargotec Corporation. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 2.5 billion and it employs over 6,000 people.