Yukon Equipment Inc.
Regular

JOB SUMMARY:
The Service Writer/PSSR will oversee the general operation of the Wasilla Service department while assisting the Territory Sales Managers (TSM) with Sales and Rental leads.

ESSENTIAL FUNCTIONS:

• Work with Territory Sales Managers and customers to develop sales and service leads.
• Direct service technicians regarding customer and internal service work.
• Open and log work orders as necessary.
• Code external vendor invoices (shop supplies, sublet repairs) and bills for Anchorage branch processing.
• Prepare customer and internal work orders for closing by Anchorage Service Department.
• Maintain filing of closed work orders.
• Maintain and approve service technicians\xe2\x80\x99 time in timekeeping system.
• Direct Parts and Rental calls to Anchorage Branch.
• Coordinate with Anchorage Branch for office supplies and administrative support.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:
This position supervises the Wasilla Service Technicians.

KNOWLEDGE, SKILLS, & ABILITIES:

• Excellent time management skills and ability to use time effectively during scheduled shifts.
• Ability to be consistently attendant and punctual.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and other technical documents.
• Ability to actively listen and provide high quality customer service.
• Ability to conduct business ethically with customers, vendors, and co-workers.
• Ability to communicate effectively to customers, and before a group of people.
• Ability to effectively supervise personnel.
• Good working knowledge of business software applications presently used by the Company. Ability to learn new applications. Microsoft Office knowledge preferred.
• Ability to learn and understand the Company\xe2\x80\x99s Standard Operating Procedures (SOPs).
  • Ability to be detail oriented and ensure work is completed in an accurate manner.
  • Ability to think independently, suggest improvements to work flow, and present ideas and information in an efficient manner.
  • Ability to work a flexible schedule.
  • Basic working knowledge of mathematical skills such as addition, subtraction, multiplication and division, using whole numbers, common fractions, and decimal points.
  • Ability to follow and respond to management directions.
  • Ability to complete tasks on time or provide follow up with an alternate plan.
• Ability to maintain a professional appearance.
• Knowledge of construction equipment.
• Ability to work in a Native Corporation multi-business environment.

QUALIFICATIONS:

• High School diploma or GED equivalent.
• Minimum of five (5) years of service writing experience or related field.
• Valid state driver\xe2\x80\x99s license and be qualified to operate a vehicle under the conditions of Yukon\xe2\x80\x99s Driving Policy.
• Must be able to pass background check and drug screen.

WORKING ENVIRONMENT:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is typically fast paced and customer service oriented.

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION
It is Calista and Subsidiaries\' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.