Job Description

Here at Hometap, we\'re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership - and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they\'ve built in their home to pay for what\'s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.

We work hard, and have some fun along the way, too. You don\'t have to take our word for it: and have recognized us as a great place to work, and we\'ve been honored for our commitment to innovation in the fintech space by , , and more!

In case you need any more convincing, we also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.

Interested in joining us on our mission to make homeownership less stressful and more accessible? We\'d love to talk.

Who you are:

We are seeking dedicated, detail-oriented team members with a passion for helping homeowners. In this role you\'ll play a critical role responding to Homeowners via phone and email, while also supporting insurance renewals and default monitoring. Our Servicing Specialists ensure all investment post close activities are executed with timeliness, expert accuracy, and precision.

What you\'ll do:

• Function as the Single Point of Contact (SPOC) for homeowners once their investment closes, and during the \'invested\' life-cycle
• Monitor and ensure closed investments have been recorded within defined Service Level Agreements (SLA)
• Track "trailing docs" and follow up with title partners
• Work with homeowners and insurance companies to verify Hometap has been added to insurance policy
• Process investment payoff statement requests
• Obtain annual insurance renewal documents
• Review weekly reports regarding property status including but not limited to sale of home, tax status, new liens, etc.
• Process lien releases on settled investments
• Complete initial due diligence on Events of Default
• Partner with Legal team on adverse events when necessary

What you\'ll bring:

• 1-2 years of experience with mortgage servicing, loan post-closing, or default servicing
• Experience reading mortgage and/or default documents (i.e. mortgages, deed of trust, foreclosure and bankruptcy documents, trusts and titles)
• Relentless attention to detail with a high degree of accuracy
• Ability to multitask and work under pressure within a deadline-oriented environment
• Comfort working independently as well as in a team environment, with a desire to take ownership of work
• Strong client service skills, and an ability to communicate professionally with others
• Bachelor\'s degree, ideally in business, finance or a related field

Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home\'s future value - all without any monthly payments or interest over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life.

Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member\'s unique perspective, background, and ideas. All roles here are filled based solely on candidates\' qualifications and our business needs.

Hometap is based in Boston, but will consider remote work for this position; however, the position must be performed in the United States entirely outside of Colorado.

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