At Conservice, our mission is to manage our clients\xe2\x80\x99 utilities - and we want to make sure our clients start with a great experience! Account setup and utility processing issues can arise after a property goes live with our services. Setup Maintenance Specialists research and resolve these initial issues promptly; our clients and the rest of our team rely on you to fix these issues by maintaining and updating account information for properties recently set up in the Conservice database. With these and other responsibilities, this position will help you develop a well-rounded set of skills for future career opportunities. Come be part of a team dedicated to resolving client issues and developing innovative processes!
Responsibilities
Researching accounts to determine what is preventing a bill from being processed and resolving those issues
Maintaining and updating account information in the Conservice database to prevent and resolve setup problems
Researching utility provider changes and updating them in the company database
Inputting new vendors into the database
Finding inefficient processes and creating innovative solutions
Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice
Low phone usage- 5% or less
Qualifications
Self-motivated to find the \xe2\x80\x9cwhy\xe2\x80\x9d behind the problem and resolve the issue
Attention to detail
Self-motivated while performing repetitive tasks
Organized during daily processes
Able to take ownership of work and performance
Clear and professional written and verbal communication
Able to effectively manage time and prioritize workload