Job Description

If you have a keen eye for the big picture, excellent technical data analysis skills, and enjoy working collaboratively, we may have the perfect role for you! As a Field Service Technician II, you will be using your skills and expertise to perform a variety of maintenance and technical support on our products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. You\'ll be responsible for installing, operating, maintaining, repairing, and modifying our products and updating and tracking the status of all field related equipment. You\'ll build and maintain effective relationships with our customers and provide them with onsite training.

The ISR (Intelligence, Surveillance & Reconnaissance), Aviation, and Security (IAS) business area is a leader in ISR and aviation, it is a leading prime manned and unmanned aircraft systems integrator for innovative, high-performance ISR and aviation systems. Its end-to-end Command, Control, Computers, Communications and Intelligence, Surveillance & Reconnaissance (C4ISR) capabilities encompass design, integration, test, certification, ground/flight training and complete logistics support. IAS tailors solutions to customer cost, performance, and schedule requirements and designs to consistently exceed expectations \xe2\x80\x93 with an unrivaled record of on time and on (or under) budget deliveries.

Primary Responsibilities Include:

• Provide technical support to SNC customers in order to give quick problem assessment and corrections for the fielded Flight Training Devices, Mission Trainers, and desktop trainers
• Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction
• Responsible for documenting all customer interactions and must implement and/or support implementation for hardware, software, or training issue changes according to approved SNC instructions
• Ability to and responsibility to interface by all media (written, email, verbal, electronic, face to face etc.)
• Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals
• Perform preventative maintenance and setup for a variety of simulator related equipment and locations
• Perform maintenance in accordance with applicable technical data, SOPs and FAA/AF regulations
• Document work being performed in turnover log of work carried over from the various shifts
• Ensure availability of Simulator for training in compliance with requirements

Must-haves:

• Associate\'s degree and at least 4 years of relevant experience
• A higher level degree may substitute for experience
• Related experience may be considered in lieu of required education
• Ability to understand and interpret technical schematics and documents
• Strong troubleshooting skills
• Basic understanding of electrical wiring concepts
• Knowledge of current IT technical standards as related to computers, network technology, and networking equipment
• Experience in Windows and Linux administration.
• Networking, sub-netting, VLAN, layer 2/3 routing and switching.
• Familiarity with Active Directory and group policy.
• Experience in Aviation Avionics and Electronics is a plus.
• Ability to interpret system prints and schematics.
• Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
• The technician must have a good command of the English language, both written and verbal, for report preparation and customer interface
• Ability to employ special tools and equipment to include but not limited to radio spectrometer, oscilloscope, chromameter, torque wrench, multimeter, etc.
• Technician must be able to perform assigned tasks related to this level of expertise with minimal supervision
• Ability to obtain/maintain CompTIA Security+ CE certification or equivalent in accordance with DOD-8570
• Superior customer service and communications skills along with ability to drive productive team collaboration
• An active Secret U.S. Security Clearance is required.

Preferred:

• Current certifications - Security+, Network+, CCNA and/or A+
• Basic understanding of Spectrometer, Oscilloscope and/or Pilot Static Equipment gauges

At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America\xe2\x80\x99s fastest-growing companies.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and .

IMPORTANT NOTICE: This position requires current/active Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

At Sierra Nevada Corporation (SNC), our mission is to dream, innovate, inspire and empower the next generation to transform humanity through technology and imagination. As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.

Sierra Nevada Corporation