Job Description

Job Summary:

As the Site Management Operations Manager, you will assist the Director of Site Management in overseeing site management operations. Your key duties will include developing and training site managers, ensuring compliance with operational standards, and maintaining consistent service quality across all sites. You will act as a communication bridge between teams, implement best practices, and contribute to the success of site management initiatives. Your role is crucial in promoting teamwork and driving performance excellence within the team.

Key Responsibilities:

Provide on-site support as needed. Conduct quarterly inspections of all areas with Site Managers to ensure regular property inspections are completed. Supervise Site Managers' work, ensuring they understand their roles and providing training and support when necessary. Serve as the backup contact for Site Managers, responding to after-hour emergencies such as fire, water leaks, elevator issues, etc. Attend Board Meetings at key sites, reviewing monthly reports from Site Managers. Assist in the recruitment and hiring of new Site Managers, ensuring positions are filled and adequate coverage is provided for vacation requests. Review and approve Site Managers' timesheets, verify accuracy, and enter payroll hours into the Attendance Record Spreadsheet. Set Quarterly and Yearly Goals with Site Managers to align with the company's overall objectives. Submit weekly reports to the Director of Site Management, highlighting issues, positive feedback, and project updates. Oversee the transition of new Site Management properties, assist new Site Managers in learning properties, and ensure they are fully trained and meet client expectations. Fill in as Site Manager if an immediate candidate is unavailable. Handle disciplinary actions when necessary, applying appropriate personnel management practices. Support the Director of Site Management with interviews, onboarding, and training of new employees. Assist in managing PTO coverage and on-call schedules for Site Managers.

Training for Site Managers:

Prepare and submit reports for the Board of Directors as required. Develop and maintain an Operations Manual for each property, ensuring it is up-to-date.

Additional Responsibilities:

Help plan and coordinate training sessions for the Site Management team, including working with vendors for technical training. Maintain a schedule for quarterly performance reviews and evaluations for Site Managers. Draft and distribute emails, memos, letters, and forms. Assist with preparing regular reports. Support Site Managers with the timely submission of weekly and monthly reports. Maintain an organized digital filing system using SharePoint and OneDrive. Regularly update and maintain company policies and procedures.
Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Retirement plan Vision insurance
Schedule:

Day shift Monday to Friday
Work Location: In person