Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. This job is responsible for investigating and analyzing moderately complex and occasionally complex, multi-discipline coverage and claims that have been This job is responsible for investigating, and analyzing moderately complex, Single discipline coverage and claims that have been referred to the special investigation unit (SIU) for potential fraud. The individual conducts moderately complex inspections, performs background searches, takes recorded statements and interviews witnesses, and conducts social media searches. The individual reviews whether fraud can be substantiated and support a lawsuit.Key Responsibilities:A Day in the Life of a Special Investigation Unit Auto Investigator:

• Researches and responds to moderately complex customer communications, concerns, conflicts or issues
• Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision-making process
• Reviews moderately complex singular claim referrals and fraud indicators to determine special investigation unit acceptance
• Validates that the information provided and obtained through investigation is true and accurate and follows up on all possible leads
• Has frequent customer interaction of a moderately complex nature, including taking statements, responding to document requests and handling non-formal complaints, occasionally conducting scene investigations or neighborhood canvasses
• Conducts moderately complex online data application searches, research, and evaluation
• Conducts thorough investigations of moderately complex, individual claims in a singular discipline that are potentially fraudulent to determine if payment is warranted
• Updates files with investigation outcome, and when no fraud, or if insufficient evidence is found, returns file to market claims office for further handling and settlement

Preferred Qualifications:Youre a great match for this role if you have:

• High School Diploma/GED or higher (Bachelors Degree preferred)
• You have a background in degree in criminal justice (preferred)
• You have 5 years of auto claims handling experience
• You have a strong background in negotiation and conflict management
• Have previous experience in Auto Liability/Tech, Casualty or Catastrophe
• Value providing an effortless customer service experience
• Are organized and able to multi-task in a fast-paced environment
• Are known for clear and professional communication - both written and verbal
• Have flexibility to work all different time zones and have an active adjusters license
• Are able to analyze, evaluate, validate information and use critical thinking

This position is not available for California, Alaska, and Hawaii residentsWhats in it for you?

• Paid training and licensing
• Internet reimbursement
• Generous paid time off (PTO)
• Tuition reimbursement
• Discounted gym memberships
• Cafeteria style health insurance plan- starts day one!
• 401K match and pension plan
• Volunteer opportunities + matching donations
• Visit AllstateGoodLife.com to learn more

Homebased/Remote:

• This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
• This position is eligible for a $80 monthly connectivity reimbursement to offset the costs of internet and phone expenses.
• In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings.
• Allstate will provide a technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)

In our virtual environment, employees are required to engage and participate on camera during online meetings and trainings.Notes:

• The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

#LI-AC3Skills Analytical Thinking, Auto Insurance Claims, Communication, Customer Interactions, Customer Service, Decision Making, Evidence Gathering, Fraud Investigations, Learning Agility, Negotiation, Researching, Results-Oriented, Special InvestigationsCompensation Compensation offered for this role is $52,260.00 - 92,790.00 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation.Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.Good Hands. Greater Together.Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the EEO is the Law poster click . This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance ProgramsTo view the FMLA poster, click . This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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