Job Description

Company DescriptionABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country\'s most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!General Summary Of Duties:Service slot machines by performing minor repairs or closing down for mechanics to service. Answer guest\'s questions, encourage super slot sign ups and complete payouts. Coordinate slot personnel activities within assigned area.Role and Responsibilities: (Includes but is not limited to the following)1. Assist employees in maintaining good customer service. Coordinate stations and breaks as required.2. Count change, carousel and booth banks as they close, or as directed, to verify accuracy and completeness of hotel funds.3. Responsible for coordinating activities of slot personnel assigned area.4. Clear coin in jams and hopper jams using SDS card, verify SDS sees a problem and use manual dexterity and/or a screwdriver to correct the problem. Judge if a simple solution is not possible and close the machine for a mechanic to repair.5. Request for fill. Write request for fill and carry coin to slot machine. Place coin in machine using SDS card and keys to complete coin payout.6. Inform guest regarding jackpot amount with appropriate tax information. Write request for jackpot winnings; complete tax form (if required); and, using keys and SDS card, clear the SDS machine so play may continue.7. Promote benefits of super slot club to guests, sign them up, and encourage use of their card for ratings and promotions.8. Ensure guest satisfaction within hotel/department guidelines.QualificationsPerformance Requirements: (Knowledge, skills and abilities)1. Ability to act independently.2. Must be 21 years of age.3. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.4. Ability to read, write, speak and understand the English language in order to complete fills, jackpots, and tax forms; read slot codes and correspondence; and communicate with management, staff and guests.5. Ability to read, writes, speak and understand the English language to provide clear direction, instruction and guidance.6. Ability to read, writes, speak and understand the English language to follow written and/or verbal instructions.7. Basic mathematical skills necessary to calculate fills, jackpots, imprest and taxes.8. Sufficient manual dexterity of hand in order to use calculator, computer keyboard, general office equipment, multi-line telephone and complete general machine repair.9. This position requires considerable physical activity on a continuous basis throughout the shift.10. Ability to operate keys, screwdriver, money cart, SDS card, calculator, camera, cannon, and jackpot book to maintain machines and assist guests.11. Ability to exercise judgment and implement control over the performance of staff.12. Adheres to control procedures.13. Ability to deal with problems requiring initiative and good judgment.14. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees. Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience & judgment, sometimes revising procedures to accommodate unusual situations.15. Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance. Ability to relate to all levels of management, employees and guests in verbal/written form.16. Ability to access and input information using a moderately complex computer system.17. Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.18. Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures.19. Respond to guest inquiries. Provide guest satisfaction through assistance, direction and information within hotel guidelines.20. Ability to read, write, speak and understand the English language in case of emergency situations and to read caution and/or safety notices.21. Ability to exercise judgment and implement control over the performance of staff in assigned area.22. Check station before, during and after shift for proper cleanliness.23. Ability to maintain attendance in conformance with standards.24. Ability to maintain a neat, clean and well-groomed appearance.Typical physical / mental demands1. Ability to grasp, bend, stoop, reach, kneel, crouch, lift and/or carry, or otherwise, move coins weighing a maximum of 50 lbs. to a height of 4 feet on a continuous basis.2. Ability to move and work throughout the Casino for the duration of the shift.3. Ability to walk/stand and work 100% of shift walking a maximum of 5 miles.4. Ability to remain alert throughout the duration of shift.5. Ability to push/pull coins on a handcart weighing a maximum of 500 lbs. on an intermittent basis.Typical Working Condition:May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.Experience Requirements1. Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.Education Requirements2. High school diploma or GED equivalent.

Westgate Resorts