Job Description

SUMMARY
Responsible for processing jackpots, W2G?s, specialty fills and assisting with all guest concerns and/or needs in an assigned area. Responsible for ensuring the compliance with all policies and procedures and all internal and external regulations. Assures excellent guest service to all patrons by communicating in a pleasant, friendly, and professional manner.

PRIMARY RESPONSIBILITIES-ESSENTIAL FUNCTIONS
1. Performs customer service calls in an assigned area. This area may encompass up to 400 Slot Machines.
2. Trouble shoots slot machine problems and clears simple jams. Notifies slot technicians with more serious malfunctions. Maintains ticket levels in slot machines in accordance with company and departmental policies and procedures.
3. Ensures superior guest service by taking a proactive approach with guests. Greets guests with eye contact and a smile and offers help and assistance whenever possible.
4. Pays jackpots in accordance with company and departmental policies and procedures. Responsible for the accurate accounting of money pouch and assigned floor bank.
5. Identifies and resolves guest concerns by continually patrolling assigned work area.
6. Participates in departmental brainstorming meetings.
7. Other duties as assigned.


ADDITIONAL RESPONSIBILITIES
1. None Listed.

KNOWLEDGE AND SKILL REQUIREMENTS
1. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
2. Must have a basic working knowledge of slot machine payouts and payout schedules. This is normally acquired through one to three years of related experience.
3. Ability to perform basic computer skills to accurately process jackpots and W2G?s.
4. Visibility requires maintaining a professional appearance and providing a positive company image to the public.
5. Must have a working understanding of Regulation 6A. Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.
6. Work requires willingness to work a flexible schedule that may include weekends and evenings.
7. Must be able to be mobile throughout the casino. Must be able to lift and carry a minimum of 30 pounds.

WORKING CONDITIONS
Working conditions involve walking, meeting and greeting guests in gaming areas. Work may require weekend and evening work. Must work calmly and under stress when the volume of business increases. Must be able to stand and walk for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels.

Qualifications

Education High school diploma or the equivalent. Licenses Gaming TAM Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company\'s production and quality standards. Excellent employee and customer relations skills.
Ability to handle multiple requests for guest/slot services.
Excellent math skills.
Ability to work in crowded, loud environment.

Physical Requirements

Surroundings move throughout the company facility for most of the shift. spend time indoors in air-conditioned areas. Sitting for prolonged periods Standing infrequently for prolonged periods Walking on a regular basis Bending, twisting and/or stooping infrequently Kneeling and/or Squatting infrequently Lifting 25 lbs to 50 lbs infrequently Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement for prolonged periods Grasping/grabbing with hands infrequently Pushing and Pulling infrequently General Expectations Devote himself/herself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company\xe2\x80\x99s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company\xe2\x80\x99s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Front-line supervision of slot change persons, booth cashiers. Reports to Director of Slot Operations/Assistant Director. Directly manages change persons, slot booth cashiers, and slot carousel attendants. Clears currency jams in slot bill acceptors. Performs hopper fills on slots. Verifies hand-paid slot jackpots and waits while change person makes jackpot payoff to customers. Assists with personnel administration, including scheduling and discipline. Verifies change persons\', booth cashiers\' and slot carousel attendants\' opening and closing banks. Answers guests\' questions relating to problems with slots, tournaments, and/or promotions.