Job Description

Introduction

Make a Difference with DHSS\\r\ Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.\\r\ We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.\\r\ For more information, please visit https://dhss.delaware.gov/dhss/ today!\\r\

Summary Statement

The incumbent in this position supervises 7-10 staff who determine initial and continued ongoing eligibility for all needs-based benefits issued by the Division including Food Supplement Benefits (SNAP), Medical Assistance, Delaware Healthy Children\'s Program (CHIP), Subsidized Child Care, General Assistance (GA), and Temporary Assistance to Needy Families (TANF). The supervisor is responsible for ensuring that staff provide services promptly and within federal and state program guidelines as well as work closely with TANF and SNAP Employment and Training vendors to move clients to self-sufficiency. In addition, the incumbent will hire, train, coach and discipline staff. Supervisors also are tasked with developing, monitoring and providing statistics on programs and staff processes. The supervisor will ensure staff receive the training need to perform these duties ethically, with respect, compassion, and accountability.\\r\

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.\\r\ \\r\ Plans, coordinates, assigns, reviews and assesses unit workflow.\xef\xbf\xbdTrains, hires, evaluates and supervises staff.\\r\ \xef\xbf\xbd \\r\ Participates in program planning, implementation and coordination to insure that program goals and current operations are in compliance with department and Federal/State rules, regulations, policies and procedures.\\r\ \xef\xbf\xbd \\r\ Gathers and assimilates statistics and information to insure program compliance.\\r\ \xef\xbf\xbd \\r\ Recommends and implements corrective action as necessary.\\r\ \xef\xbf\xbd \\r\ Coordinates with social service staff, agencies, providers and resources to provide comprehensive services for care and treatment of clients in a timely, efficient, and cost effective manner.\\r\ \xef\xbf\xbd \\r\ Represents the agency on task forces, committees and with the general public.\\r\ \xef\xbf\xbd \\r\ Provides information to clients, general public, community representative, and other agencies in order to explain programs and policies.\\r\ \xef\xbf\xbd \\r\ May plan and develop programs which includes writing grant proposals, completing all state clearing house documents, and implementing new grants when awarded.\\r\ \xef\xbf\xbd \\r\ Analyzes budget needs, develops recommendations regarding staffing, supply and equipment and may monitor current budgetary expenditures.\\r\ \xef\xbf\xbd\xef\xbf\xbd \\r\ Prepares statistical and program evaluation reports. \\r\ \\r\

Job Requirements

JOB REQUIREMENTS for Social Worker/Case Manager Supervisor \\r\ Applicants must have education, training and/or experience demonstrating competence in each of the following areas:\\r\ \\r\ Three years experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs. \\r\ Three years experience\xef\xbf\xbdin making recommendations as part of a client\'s service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits. \\r\ Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures. \\r\ Six months experience\xef\xbf\xbdin using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. \\r\ Six months experience\xef\xbf\xbdin narrative report writing. \\r\ Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees. \\r\ \\r\

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.\\r\ DHSS does not provide employment-based sponsorship.\\r\

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/\\r\

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.\\r\ \\r\ Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the \xe2\x80\x9cMy Applications\xe2\x80\x9d tab at StateJobs.Delaware.gov.\\r\

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.\\r\ The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. \\r\

Delaware State