Job Description

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company\xe2\x80\x99s success. As a Software Engineer Sr - Conversational AI Virtual Assistant you will work within PNC\'s Intelligent Automation organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager\xe2\x80\x99s discretion. may be performed remotely, at the manager\xe2\x80\x99s discretion.

The Intelligent Automation sits at the intersection of business, innovation, and artificial intelligence (AI) to enable PNC\xe2\x80\x99s businesses to transform. We solve the bank\xe2\x80\x99s toughest problems while improving customer and employee experiences. As a Center of Excellence (CoE), we work hand in hand with different line of businesses and their technology teams to identify and help deliver high value business opportunities, maintain and enhance AI technologies and capabilities, and bring new AI technologies into the bank.

This position will work within the Virtual Assistance group and will perform some of the following:

• Own virtual assistance (chatbot) strategy
• Develop and support implementation of use cases (customer facing chatbot, knowledge retrieval, helpdesk bot)
• Maintain Kore.AI vendor platform
• Explore innovative generative AI use cases

Some of the skills we are looking for:
Virtual Assistance
Chatbot
Kore.AI
Conversational AI
Natural language processing
GenAI/Generative AI
Text Analytics

• Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
• Proposes & designs software solutions to address complex business needs.
• Writes code, tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC\'s Enterprise Risk Management Framework.

Competencies

Application Delivery Process \xe2\x80\x93 Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.

Application Design, Architecture \xe2\x80\x93 Knowledge of application design activities, tools and techniques; ability to utilize these to convert business requirements and logical models into a technical application design.

Application Development Tools \xe2\x80\x93 Knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications.

Application Testing \xe2\x80\x93 Knowledge of application testing and ability to design, plan and execute application testing strategies and tactics to ensure software quality throughout all stages of application development.

Packaged Application Integration \xe2\x80\x93 Knowledge of and the ability to implement packaged application software and integrate it with company applications, databases and technology platforms.

System Development Life Cycle \xe2\x80\x93 Knowledge of project management techniques and the ability to plan, design, develop, test, implement and maintain system development life cycle segments and phases.

Technical Troubleshooting \xe2\x80\x93 Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.

Technical Writing/Documentation \xe2\x80\x93 Knowledge of the technical language and writing approach, and the ability to write paper-based and on-line technical reference documentation (guidelines, standards, procedures, processes, applications, etc.)

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

PNC Financial Services