Job Description

Job Title Software Support Representative - Software Support Services (Pittsburgh)



The Product Support Representative has the primary responsibility within the call center for providing internal and external customer support for Philips Respironics compliance monitoring product line (Care Orchestrator). Beyond the primary call center job functions, this position will also provide customer support during new installations.

Your role:

Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.)

Remote configuration of software according to customer specifications.

Post install support within the product support call center.

Research, record, and provide appropriate feedback and solutions to customers with regard to product complaints and events associated with the software application.

Hybrid working module.

You\'re the right fit if:

3+ years of appropriate IT related customer service. Experience in the medical device industry highly desired.

Professional phone skills and Customer Service Skills highly desired.

Experience with use of software including Microsoft Office, Word, Excel and SAP required.

Associate\xe2\x80\x99s degree, Bachelor\xe2\x80\x99s degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Conflict Management, Timely Decision Making, Process and Time Management Skills.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won\'t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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If you\xe2\x80\x99re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA.

All United States-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation.

*Montana employees, learn more .

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

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