Job Description

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\xe2\x80\x99t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500\xc2\xae, and we\'re proud to be one of FORTUNE 100 Best Companies to Work For\xc2\xae and World\'s Most Admired Companies\xe2\x84\xa2. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

As an integral member of ServiceNow\xe2\x80\x99s Global Enablement team, this role is responsible for empowering and aligning our field organizations to effectively cultivate and drive sales opportunities for generative AI solutions. Successful candidates will understand solution-selling, along with the ability to drive content development, deployment and learning experiences. This role will have a specific emphasis on enabling ServiceNow sellers on our AI and GenAI solutions. This role requires cross-organization collaboration and partnership with key stakeholders in Product, Marketing, Sales, Customer Success, and Sales Leadership, as well as across the various Enablement Teams within ServiceNow. This role is responsible for the design and delivery of the solutions learning experience for various ServiceNow selling roles. Responsibilities include but are not limited to:

• Execute on our product and solution learning strategy, framework, methodologies, and supporting processes across various customer-facing roles in the company \xe2\x80\x93 with an emphasis on AI and GenAI
• Gather requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, etc.), and work with the Instructional Design team to develop the enablement, the communications team to develop and execute a communications plan; manage key stakeholders throughout the process, including regional Enablement Leads; deliver the enablement (at times pre-recorded, other times live facilitation); and more
• Partner with product marketing and product management to align enablement and sales assets to stages in the sales cycle and customer buying process
• Partner with Enablement\xe2\x80\x99s Role Excellence team to develop and deliver role-specific solution learning plans that meet the needs of the business and goals for AI and GenAI
• Partner with Sales Onboarding team to identify and fill AI and GenAI enablement needs for new hires
• Continual optimization of our AI and GenAI enablement programs as needed by aligning with company and business unit priorities

Qualifications
To be successful in this role, you should have:

• 6 or more years of related experience in sales, sales enablement, product enablement, and/or product marketing
• A desire to be an enablement subject matter expert (SME) on the AI and GenAI capabilities within the ServiceNow platform
• Experience with solution selling
• A strong understanding of product marketing and product development teams with the ability to translate into field-ready assets and enablement
• Experience creating and/or delivering product and solution enablement to sellers
• Knowledge of sales enablement methodologies, enablement tools and technologies, and learning best practices
• An ability to listen and diagnose enablement issues to effectively recommend solutions
• An ability to collaborate across the Enablement organization and with stakeholders to continue to refine and evolve existing approaches
• An ability to be proactive, self-motivated and self-directing; able to drive deliverables and results which involves people who do not report to you while maintaining positive relationships
• Ability to interact with and influence a wide range of employees including senior management
• Ability to clearly communicate and influence key stakeholders around enablement strategies with curiosity
• Growth mindset and ability to leverage the knowledge of the broader organization
• Ability to work well under pressure and meet deadlines

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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