Job Description

Primary City/State: Phoenix, Arizona

Department Name: Language & Cultural Svcs

Work Shift: Evening

Job Category: Clinical Support

Find your path in health care. We want to change the lives of those in our care \xe2\x80\x93 and the people who choose to take on this challenge. If you\xe2\x80\x99re ready to change lives, we want to hear from you.

Clinical Care Operations (CCO) is the hub of patient management for the facility, including: unit staffing, bed assignment, house supervision, emergency preparedness (code events and internal disasters), patient transports, dispatch, and data analysis. Several employee groups report to this department, including clinical positions such as RN House Senior Managers, SWAT Nurses, and the Resource Team (RNs, Nursing Assistants, Patient Care Assistants, Unit Coordinators, and Behavioral Health Technicians), plus non-clinical roles such as Office Supervisors, Transport Supervisors, Dispatchers, Placement Liaisons, and Information Specialists.

As a Medical Interpreter with Banner University Medical Center- Phoenix, you will be an important part of the healthcare team, providing English/Spanish interpretation services for patients/companions with limited English proficiency that we encounter throughout the hospital, including patient/provider communication. You will be involved during every aspect of the patient stay, from registration to discharge. Effective communications skills and knowledge of medical terminology is required. You will enjoy a flat rate $1/hour weekend shift differential as well as an 18% Night shift differential where applicable!

Full time position working 40 hours/week with a set schedule:

Saturday 7am-1:30pm

Sunday 8am-6:30pm

Monday 9am- 9:30p

Tuesday 9am-9:30pm

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

University Medical Center Phoenix Banner - University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet\xe2\x84\xa2 recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, a number of unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics, and with a new $400 million campus investment, a new patient tower and 2 new clinic buildings will be built.

POSITION SUMMARY
This position provides interpretation for Limited English Proficient (LEP) patients and their families. This position acts as a neutral party in the role as a conduit of information between healthcare providers and patients and families.

CORE FUNCTIONS
1. Acts as a conduit of information for all clinical services including medical terminology and support services, policies and procedures to LEP patients.

2. Interprets patient and/or family questions or concerns to appropriate healthcare staff to optimize the patient care experience.

3. Documents accurately, completely and clearly all interpretation services.

4. Serves as a cultural mediator, as necessary and when appropriate, to enhance communication between patients/family, as it relates to medical care.

5. Acts as a neutral party in the role as a conduit of information between health care staff and patients and families. Confers with supervisor on any unusual situations. Positions are facility based with no budgetary responsibility. Internal customers: All levels of nursing management and staff, medical staff, volunteers and all other members of the interdisciplinary health care team. External Customers: family members.

MINIMUM QUALIFICATIONS

Must possess a level of knowledge typically acquired through the completion of an associate\'s degree in communications or health care related field or equivalent experience.

Requires fluency in English and target language of interpretation and a proficiency level typically achieved with 1 year of experience as an interpreter. Requires an understanding of medical terminology. Effective 9/1/2019, all new hires or transfers into the role must pass a written and oral exam with a score of 75% or above. Must demonstrate effective communication skills, problem solving, strong human relations skills, organizational and time management skills and flexibility in responding to multiple demands.

PREFERRED QUALIFICATIONS

Bachelor\xe2\x80\x99s degree in communications or health care related field.

Completion of a medical interpreter skills training course including learning the code of ethics and standards of practice.

Additional related education and/or experience preferred.

Our organization supports a drug-free work environment.

Banner Health