Position Summary...
What you\'ll do...
Contributes to quality control by reviewing documentation for accuracy and adherence to Walmart business rules; validating accuracy of data received; adhering to legal and regulatory requirements to ensure compliance; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
Provides customer service by responding to and resolving customer questions and issues; referring internal/external customers to appropriate department for issue resolution; educating internal and external customers on resolution protocol; preparing and providing data for customers; communicating with internal and external customers to retrieve and request additional documentation; and updating management team about significant customer issues.
Supports document processing and data management by investigating and updating financial systems to resolve exceptions; ensuring documents are processed with Walmart procedures and in accordance with applicable laws and regulations; maintaining data tracking logs for metric, production, and compliance reporting; validating accuracy of supporting documentation used in exception processing; interpreting and posting information; allocating income or expenses when processing documents; validating and recording transactions to subsidiary ledgers; enters journal entries to affect financial statements; matching data from various sources to posted transactions for processing; identifying items (for example, documents, claims, receipts) for escalation; and verifying customer information (for example, name, vendor number) in systems. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
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Culture Champion
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