Job Description

About UsAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Womenxe2x80x99s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care, including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.Wexe2x80x99re focused on a people-first culture for our systemxe2x80x99s patients and our professional family. Thatxe2x80x99s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employeesxe2x80x99 personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentxe2x80x94and we recognize success at every step.Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.QualificationsThe Sr. Health & Welfare Benefits Consultant must have deep subject matter expertise in health and welfare employee benefit programs; specialization in certain areas (e.g., pharmacy, well-being, compliance) is ideal but not required. The individual will work in the Benefits Center of Excellence (COE) as part of a team of consultants who lead and/or participate in strategic initiatives to ensure continuous innovation and improvement so that our benefits effectively meet the needs of our diverse workforce. In addition, the individual will support complex cases that are escalated to the COE for resolution. The ideal candidate will find engagement and professional satisfaction by simultaneously working on strategic initiatives and helping research and resolve escalated employee issues.Principal Duties and ResponsibilitiesThrough collaborative partnerships with team members, vendors, consultants and other stakeholders:

• Participate in developing and implementing innovative health and welfare benefit programs that align with the company's strategic goals and objectives.
• Conduct market research and benchmarking to identify best practices and emerging health and welfare benefits trends.
• Collaborate with internal stakeholders to design benefit plans that meet the diverse needs of employees while ensuring cost-effectiveness.
• Analyze and interpret financial and enrollment data related to health and welfare benefit programs to identify trends and cost-saving opportunities and ensure financial sustainability.
• Support the development of self-insured working rates and employee contributions.
• Conduct ad hoc analysis to evaluate the impact of potential program changes and build actionable business cases.
• Develop comprehensive change management plans that outline the timeline, resources, and key milestones. This ensures all stakeholders are aligned and informed throughout the process.
• Design and implement communication strategies to clearly inform all relevant parties about the changes, their benefits, and expected outcomes.
• Apply understanding of compliance topics to program work and continuously seek information about industry, market, and regulations to inform recommendations and business decisions.
• Partner with vendors, as appropriate, to monitor and address performance issues and to influence design and operational improvements.
• Manage complex escalations requiring interpretation of plan designs and contracts.
• Support the resolution of escalated employee issues by researching and providing solutions in collaboration with HR Operations and vendors.
• Partner with HR Operations, as needed, to ensure effective and timely handling of Health and Welfare benefit operations (e.g., vendor file processing and bill payment process are accurate).
• Continuously seek information about industry, market, and regulations to inform recommendations and business decisions.

• 8 or more years of experience working with Employee Benefits, focusing on strategy, design, and analysis of programs.

• Bachelorxe2x80x99s degree in Business Administration, Management, Health Management or other related field
• Eight (8) or more years of experience working with Employee Benefits
• Experience with Workday
• Experience working with a data warehouse
• CEBS Certified

• Strong detail orientation and project management skills.
• A combination of strategic thinking and action orientation, making incremental progress now while staying focused on the long-term strategy, is critical.
• Excellent communication skills, both written and oral. Ability to effectively communicate technical information at a level appropriate for the audience.
• Strong analytical capabilities, including advanced skills in Excel.
• Experience interpreting the data and xe2x80x9ctelling a story.xe2x80x9d
• Demonstrable track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment.
• Proficiency in Microsoft Office.

Mass General Brigham