Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.This is a critical position within the Medicare Part D Communications Team.You\xe2\x80\x99ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:

• Participate in all aspects of tasks and activities for assigned deliverables (pre-, during, and post-). Conduct business process analysis, business analysis, and data analysis as needed in support of M3P
• Support issue facilitation, resolution, triage, and management as needed at either the member and/or group level
• Demonstrated experience in working with client needs and internal Account Management to manage timelines and resolve issues
• Must be able to promote and ensure client satisfaction via timely and accurate responses, clear communication, and ongoing education of Account Management staff as it relates to CMS guidelines, processes, and procedures
• This position will track and monitor member communications, including both print and call center, to ensure all materials are created, approved, finalized, and implemented timely and resolve any issues associated with such communications
• Support and facilitate updates to all communications throughout the yearly readiness cycle. This includes but is not limited to:

• Proofread client - specific member letters to ensure correct data is populated based on final approved documents
• Attend conference calls with clients, Account Management and vendor as needed
• Assist with new client implementations
• Act as primary liaison to account management for any ad hoc communications, updates, etc.
• Support special projects as needed
• Support other Government Program processes during non-peak season
• Provide timely written and/or verbal communications to critical stakeholders and management regarding key deliverables
• Create business requirements and process documentation as needed
• Aid in flex assignments and other duties as assigned by management. Assignments will be determined based upon the functional need and the skills & experience of each resource

You\xe2\x80\x99ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• 2+ years of PBM experience
• 2+ years of experience involving: Business process analysis and issue resolution
• Data collection and analysis experience
• Government programs, such as Medicare Part-D, Medicaid or EGWP experience
• Mid-level expertise in using basic MS-Office tools, including Word, Excel, Outlook, and PowerPoint
• Proven cross collaboration skills

Preferred Qualifications:

• Experience creating and maintaining process documents (Process flows, P&P\xe2\x80\x99s/SOP\xe2\x80\x99s, Job Aids, Training materials, IRAAD, Status Reports, Agendas, Meeting Minutes, Reports, and Operational Metrics)
• Client management, and/or client implementation experience
• Mid-level expertise in using process-specific tools such as MS-Visio, and SharePoint
• Knowledge of M3P program
• Proven solid communication skills (verbal and written), inc. experience working with geographically dispersed teams
• Proven excellent interpersonal skills
• Proven effective decision-making and critical thinking skills
• Proven ability to effectively organize and prioritize work schedule and tasks
• Proven ability to work independently
• Proven ability to work both independently and as a member of a team

*All employees working remotely will be required to adhere to UnitedHealth Group\xe2\x80\x99s Telecommuter PolicyCalifornia, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you\xe2\x80\x99ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone\xe2\x80\x93of every race, gender, sexuality, age, location and income\xe2\x80\x93deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes \xe2\x80\x94 an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group