Job Description

Department: Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what\xe2\x80\x99s important in their lives through friendly, reliable, and low-cost air travel. The Senior Product Owner invests in the future of Southwest\xe2\x80\x99s People by supporting the IDF Customer and Commercial Operational Data Delivery Team. This Team supports Booking Operational Search System (BOSS), Customer Operational Search System (COSS), and the Enterprise Customer Profile (ECP) products. This role will oversee the design, development, and implementation of effective solutions to help modernize the products they support. They\xe2\x80\x99ll also collaborate with various stakeholders to define the product vision, strategy, features, and prioritization. The Senior Product Owner is strategic and knowledgeable of industry trends and technologies so they can provide innovative recommendations to help drive the future of Technology at Southwest.

Additional details:

This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming.

U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Job Summary

Serve as the Customer proxy, and responsible for working with Product Management and other stakeholders including other product owners and other teams to define and prioritize the Team Backlog so that the solution effectively addresses program priorities while maintaining technical integrity. Attend product management meetings, planning, and backlog/vision refinement sessions. Serve as a mentor to the APO and PO.

Responsibilities

Provide innovation and the end-to-end launch of integrated solutions/products across multiple Agile Teams

Collaborate with Business Partners and Product Managers to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment across multiple Agile Teams

Work with senior stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization

Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria across multiple products or complex solutions

Turn data insights into products with actionable outcomes to the ultimate customer

Oversee the design, construction, and implementation of integrated solutions ensuring functionality meets business requirements

Coach and mentor other Product Owners across multiple Agile Teams to build, refine, prioritize and maintain their Team backlogs

Review, approve, and drive iteration content by prioritizing user stories and accept user stories as complete

Define and prioritize solutions to complex issues and effectively communicate dependencies, risks, issues and cope for complex solutions

Coach and mentor Product Owners and Scrum Masters in the successful delivery of Scrum ceremonies such as iteration planning, iteration reviews, and demos

May perform other job duties as directed by Employee\'s Leaders

Knowledge, Skills and Abilities

Ability to make decisions independently and demonstrate skills to support, guide, and mentor other Product Owners in the same business domain

Ability to understand technical issues across multiple business systems and how business areas interact in order to drive toward the best solutions

Ability to be analytical and problem solve with a high attention to detail

Ability to show initiative by anticipating risks, issues and opportunities, and escalating them accordingly, while mentoring and coaching

Skilled in presentation, facilitation, communication, and negotiation across multiple stakeholders and levels in the organization

Ability to search for opportunities, focus on business value and the Return On Investment and act proactively on possible risks and threats

Ability to effectively manage complex tasks that are not well defined

Ability to balance priority, risk, value, learning opportunities and dependencies and effectively uses product / Team backlog to manage them

Ability to effectively communicate complex problems, risks, progress, or new ideas to diverse Stakeholders and influence direction

Knowledge of industry trends and new technologies in order to provide innovative product guidance to the Business or Product Manager

Expertise in Agile including the value and principles, and how they are applied in enterprise environments

• Education

• Required: High School Diploma or GED
• Required: Bachelor\'s Degree or equivalent work experience - BS, Business, Engineering, Computer Science, Information Systems or related field or the equivalent formal training
• Experience

• Required: Advanced-level experience, seasoned and specialized knowledge in:

• Agile and Scrum software development methodologies
• Business analysis, project management or software development delivering enterprise products and solutions
• Preferred:

• Knowledge and an understanding of business processes and customer and commercial data, project methodologies that help to build and support product roadmaps
• Knowledge or experience in building and supporting product roadmaps
• Knowledge or experience with software methodologies like Agile and SAFe
• Knowledge or experience with Jira, Jira Align, Confluence, MS Office tools (Word, Excel, Powerpoint)
• Knowledge or experience with data products - apis, events, analytics
• Licensing/Certification

• N/A
• Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Pay & Benefits

Competitive market salary from $118,600 per year to $131,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you\'ll love:

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck *

Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**

Explore more Benefits you\xe2\x80\x99ll love:

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan\xe2\x80\x99s vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan\xe2\x80\x99s vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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Southwest Airlines