Job Description

ADP is hiring a Sr. Integration Service Consultant.

In this position, you will provide high quality service and support to clients using HCM integration with client\'s HR system of record on global as well as regional platforms.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

GUIDING PRINCIPLES

• Responsible for client system maintenance on global/regional level.
• Make configuration system changes on behalf of all countries within his/her regions of responsibility.
• Coordinate internal technical communication across the regions with local application support teams.
• Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc.
• Closely cooperate with Global Integration Architect (GIA) on global alignment.
• Take responsibility for testing co-ordination within the regions.
• Support the Global Integration Architect in case of any issue/CCR (Customer Change Request) estimates and regional/global implementation activities.
• Responsible for consistency message and quality level of service across regions.
• Become a regional CS single point of internal contact for any technical discussion topics related to global integration functionality.

TECHNICAL RESPONSIBILITIES

• Monitor Integration errors for live clients.
• Proactively react to integration issues.
• Support all integration issues related to integration mapping.
• Responsible to deliver technical solutions for global tickets.
• Responsible to set up complex global/regional integration tickets/CCR analyzed and designed by the Global Integration Architect in the system.
• Create test cases and cooperate with GTT (Global Testing Team) in regression testing after monthly feature packs.
• Keep client specific documentation up to date.
• Get trained and knowledgeable on new integration features released by ADP product.
• Get trained and knowledgeable on new integration features released by System of Record (SuccessFactors/WorkDay/Oracle).

The tasks to be performed in the Customer Change Request process are as follows:

• Participate on the quotation preparation of customer change requests and support the Global Integration Architect in analysis and estimating the budget.
• After validation ensure modification in the integrated solution are consistent with ADP GV/CSL global template.
• Regional/global testing and validation responsibility.
• Participate on the training of new service team members on ADP GlobalView/CSL guidelines & processes.

PROBLEM RESOLUTION

• Take ownership of regular review of all open global/regional tickets and provide regular updates to the Global Integration Architect.
• Be in charge to address on-going problems faced by the client when they use system if the case has been escalated to him/her by the first line relation center.
• Analyze the problem on a global level, estimate and propose the resolution process, with the possible support of a product management.
• Manage the configuration, test the changes, and then ensure that the changes are available for the client.
• Ensure that the client is satisfied with the solution.
• Cooperate closely with the Global Integration Architect on the global alignment across the regions.
• Ensure new integration clients are on-boarded and stabilized in alignment with all other non HCM/PY functionality.
• Participate in transition process between implementation phase to service support phase and review the learning points.
• Participate in defining cross functional service scope, responsibilities, and a delivery list with client.
• Ensure Internal communication and further coordination.
• Keep Leadership team updated on HCM integration matters and GIC Client Service team progress and procedures.
• Coordinates configuration and testing communication with local/regional service application teams.

Requirements:

• Minimum 4 years of experience with SAP or HCM Integrations required.
• Perfect understanding and practice of global HCM processing procedures required. solutions (previous SAP/SF/ORACLE/WORKDAY experience needed).
• Excellent verbal and written communication skills.
• Superb attention to detail and client service orientation.
• Proficiency with practice of HR processing procedures.
• Ability to work in a team environment.

Preferred Qualifications:

• SAP Payroll or SAP HCM Integrations experience desirable.
• Previous technical or application support experience a plus.
• Excellent client service background.

YOU\'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We\'re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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