Job Description

Department: Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

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Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what\xe2\x80\x99s important in their lives through friendly, reliable, and low-cost air travel. The Senior Technology Consultant invests in the future of Southwest\xe2\x80\x99s People by supporting the Technology Planning and Portfolio Management Team. The Senior Technology Consultant role will be part of the Office of the Chief Information Officer (OCIO) Technology Planning and Portfolio Management Team. The Team serves as trusted advisors to our Technology Senior Leaders, building strong connections and facilitating conversations across various business and technology Teams throughout the Company. The Team strives to continuously improve how we manage and translate business demand to create a consistent, consumable multi-year plan across Technology. The Senior Technology Consultant will be responsible for supporting demand management for the OCIO, interacting directly and regularly with our CIO and our Director of the OCIO. The position will require the facilitation of meetings with all our Technology Senior Leaders and the development of presentation materials consumed by Southwest Executives up to our Board of Directors. The Senior Technology Consultant is a strong communicator with a passion for storytelling and the ability to see how the many Teams of Technology connect to a bigger picture. They\xe2\x80\x99re also excited to work in a dynamic environment and contribute to impactful initiatives that drive the future of Southwest.

Additional details:

The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

Identify new ways to create value through business process improvements and technology enhancements proactively

Translate Customer needs through deep understanding of Customer priorities, value drivers, and challenges

Drive solutions within a Team/group without being a subject matter expert

Complete assigned and project tasks with minimal direction

Partner with Senior Leadership across the Company to lead various activities required in the ongoing development and delivery of strategic initiatives

Analyze impact of problems, facilitate resolutions, and escalate to Leadership as needed

Anticipate large-scale, complex challenges within domain; including risk, dependencies, timelines, scope, etc.

Identify complex problems and reviewing related information to develop and evaluate options and implement solutions

May perform other job duties as directed by Employee\'s Leaders

Knowledge, Skills and Abilities

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction

Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Ability to understand the implications of new information for both current and future problem-solving and decision-making

Skilled in talking to others to convey information effectively

Ability to communicate information and ideas verbally or written so others will understand

Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem

Skilled in Confluence, Oracle Primavera Enterprise Project Portfolio Management, Atlassian JIRA, or similar tools

Skilled in IBM Cognos Impromptu, Microsoft SQL Server Analysis Services SSAS, Oracle Business Intelligence Enterprise Edition, Tableau, or similar tools

Education

Required: High School Diploma or GED

Required: Bachelor\'s Degree or equivalent work experience in Business, Technology, Finance, or related field

Experience

Required: Expert-level experience, expansive and far reaching knowledge in:

solving complex problems and driving multiple stakeholders toward implementable solutions

leading programs that can span multiple work groups and/or departments\xe2\x80\x8b\xe2\x80\x8b

Preferred: Experience aligning tech strategy with delivery planning, including resources, timelines, and financial forecasting

Preferred: Facilitating meetings and conversations with multiple Senior Leaders (experience and examples preferred)

Preferred: Creating executive presentation materials (experience and examples preferred)

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Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits

Competitive market salary from $137,250 per year to $152,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you\xe2\x80\x99ll love:

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck *

Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**

Explore more Benefits you\xe2\x80\x99ll love:

*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan\xe2\x80\x99s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan\xe2\x80\x99s vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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Southwest Airlines