Job Description

Department: DigitalOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.:Job SummaryThe People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what\xe2\x80\x99s important in their lives through friendly, reliable, and low-cost air travel. The Senior User Experience (UX) Designer delivers on our Purpose with their work creating, maintaining, and overseeing the user experience design implementation for Southwest internal and external Customer facing digital experiences. This role will provide advanced guidance to the UX Design Team and will collaborate with digital owners, product managers, technology, outside agencies, and executives on digital experience enhancements and optimizations. The Senior UX Designer is a strong communicator with an innovative mindset, who is ready to drive the future of Southwest Airlines.Additional Details:This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and WyomingU.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.Responsibilities

• Coach as Creative Lead for our User Experience Design team to ensure all proposals are technically and visually consistent with SWA brand and UX best practices
• Oversee the digital brand style guide including reviewing projects for consistency and advocating for a consolidated approach to digital front-end experiences
• Design impactful user experiences for Southwest Customer-facing digital channels, self-directed in executing through complex requirements
• Execute on scalable solutions for long term success and proactively prepare for the future
• Construct recommendations to drive Marketing strategy forward and follow through against promised timelines
• Facilitate creative brainstorm/ideation sessions with business, design, strategy and technology while ensuring primary business and design objectives are met.
• Define and provide direction for implementing usability studies and tests with 3rd party tools or agencies
• Advise as a mentor to infuse knowledge of industry, design, interactive, information architecture, and e-commerce trends back to the working team
• Align with Leader to on priorities, constructively address project work, and build personal development plans
• May perform other job duties as directed by Employee\'s Leaders

Knowledge, Skills and Abilities

• Knowledge of design tools specializing in wire framing (ex: Figma, Axure, UX Pin, Visio, etc), visual design (ex: Sketch, Figma, Photoshop, Illustrator, etc), and prototyping (ex: Principle, Marvel, Invision, Adobe XD, etc)
• Knowledge of wire framing, visual design, and prototyping
• Knowledge of best practices for web-based information architecture and design
• Strong knowledge of usability and accessibility application and techniques
• Skilled in working with development and understanding of HTML and CSS
• Ability to communicate effectively by listening intently, questioning appropriately, and articulating clearly in both written and verbal formats
• Ability to handle high volumes of work with ability to prioritize effectively and hit promised timelines
• Ability to deliver quality work within a low-cost environment
• Ability to demonstrate high emotional intelligence in various situations dealing with both Customers and fellow Employees

Education

• Required: High School Diploma or GED

Experience

• Advanced level experience, seasoned and specialized knowledge in:

• Digital Experience Design
• User Experience Design
• Digital marketing
• Preferred: Experience with Figma and SAFE Agile

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:Competitive market salary from $102,500 per year to $113,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.Benefits you\xe2\x80\x99ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement

Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including

pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you\xe2\x80\x99ll love:

*Pay amount does not guarantee employment for any particular period of time.**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
10/17/2024

Southwest Airlines