Job Description

The Data Management teams at Zendesk build and maintain secure, reliable, and easy-to-use tools for enforcing data security, compliance requirements and data migration for existing and new product acquisitions.

We\xe2\x80\x99re looking for a Staff Software Engineer to join our team to help craft the next generation of data orchestration systems that will manage several terabytes of data across the world safely and securely. Ideal candidates will possess excellent problem-solving skills and be passionate about building tools to help Zendesk teams meet data compliance and security standards.

What you\'ll be doing

Ship reliable code and document it well.

Contribute to our product and technical roadmaps.

Communicate clearly and with empathy.

Be responsible for the team\xe2\x80\x99s services - you believe in taking ownership of infrastructure, design, development, testing, and deployment and can debug operational issues.

Document and share knowledge about best practices and standards to be taken by our engineers.

Continuously improve your and your teammates\xe2\x80\x99 technical ability via mentoring, PR reviews and feedback.

What you bring to the role

Required:

Minimum 4+ years of experience in Ruby or Go.

Ability to work through unfamiliar code bases and technologies.

Experience with event-driven, distributed architecture using Kafka or SNS/SQS.

Experience with Kubernetes.

Excellent communication skills, both verbal and written.

Strong interpersonal skills, with the ability to collaborate effectively with remote teams.

Preferred:

Familiarity with Zendesk\xe2\x80\x99s most common data stores MySQL, DynamoDB, S3.

Familiarity with at least one modern web framework (e.g. Rails).

Familiarity with at least one background job queuing system (e.g. Resque).

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences\xe2\x80\x94and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we\xe2\x80\x99re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

#LI-ESKD

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences\xe2\x80\x94and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we\xe2\x80\x99re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk